Two-Factor Authentication

by Helfertech

Secure your SuiteCRM password and account data by implementing two-factor authentication with Google Authenticator.

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#5302 - QRCode is not showing up

Closed Bug? created by carlosbasto Verified Purchase 2 weeks ago

Hello

When i try to login using two factor authenticatio the QRCode is not showing up. It is very urgent since all my users are using this feature. I have uploaded an image that is showing the problem.

  1. saeed member avatar

    Helfertech Provider

    2 weeks ago

    Hi,

    To assist you better, please provide us with the image of the error you encountered. This will help us in diagnosing the issue accurately and providing you with the appropriate assistance.

    Additionally, kindly share the version of SuiteCRM and the plugin you are currently using. This information will enable us to understand your setup better.

    Thanks.

  2. carlosbasto member avatar

    carlosbasto Verified Purchase

    2 weeks ago

    I have already upladed the image on this case but i cannot see it. I am going to send it by email.

  3. saeed member avatar

    Helfertech Provider

    2 weeks ago

    Hi,

    please send the image on this email: info@helfertech.com

    Thanks.

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