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#4874 - License wont validate after 7.12 version update
We've had 4.,0 working for a while, but trying to fix something else we updated to the latest 4.0 version for 7.12.
We UNINSTALLED 4.0 (keeping the tables) and installed the new 4.0. We don't seem to be able to validate the license anymore.
the result is the module isnt working, and the admin screen is empty (the old format are gone) which I think are related.
Can you help us with this?
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"works well, does what it says it does, a few issues upon upgrades that had to be fixed manually." - Michael G.
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11 months ago
Hello,
Apologies for the problem you're facing.
is it possible for you to share CRM Login Credentials and FTP Details where you hosted your CRM?
If yes then please share with us on "techsupport@varianceinfotech.com". So we'll check it from our end and you will get quick solution.
Regards,
Variance Infotech PVT LTD
11 months ago
sorry that is impossible - we could do a Teams session and share our screen with you if needed.
11 months ago
Is it possible for you to connect remotely through Anydesk or Teamviewer?
If yes then at the time of connection, you must have a CRM Login Credentials and Server Access so we can check issue at your System. Also please let me know your availability for tomorrow to connect remotely.
Regards, Variance Infotech PVT LTD
11 months ago
The license issue turned out to have been temporary (license server issue)? I just manually backed up and restore all the table starting with "vi" in the SQL DB, so all is well now.
Thank you for the offer of supported, appreciated
11 months ago
Ok Thank you for the update.
Regards,
Variance Infotech PVT LTD