DocParser creates PDF or MS Word documents based on any record and it's related data. DocParser can be used to merge information from any module into a presentation-quality document and create an MS Word and PDF documents. The parsed document can be downloaded from both the List view and Detail view.
#2933 - Error in downloading email attachment when Doc Parser is Enabled
The following errors occur every time we try to download an email attachment while Doc Parser is enabled in SuiteCRM:
[Thu Jul 09 13:49:44.618897 2020] [php7:warn] [pid 17836:tid 1948] [client ::1:53743] PHP Warning: require_once(customDownload.php): failed to open stream: No such file or directory in C:\xampp\htdocs\suitecrm-rti\include\MVC\Controller\SugarController.php on line 1020, referer: http://localhost/suitecrm-rti/index.php?action=ajaxui [Thu Jul 09 13:49:44.618897 2020] [php7:error] [pid 17836:tid 1948] [client ::1:53743] PHP Fatal error: require_once(): Failed opening required 'customDownload.php' (include_path='C:\xampp\htdocs\suitecrm-rti;C:\xampp\htdocs\suitecrm-rti\include/..;C:\xampp\php\PEAR') in C:\xampp\htdocs\suitecrm-rti\include\MVC\Controller\SugarController.php on line 1020, referer: http://localhost/suitecrm-rti/index.php?action=ajaxui
When we disable Doc Parser the download on an email attachment works fine. Please advise on how to fix this?
Thanks
-
"Excellent plugin and superb support. Requested modifications and technical support happened almost immediately = great Team standing behind this plugi..." - marbanas
Read More Reviews
4 years ago
Hello,
Thanks for using our add-on. It might be the issue of permission. Can you please verify the permission and ownership of customDownload.php which is existing on the root of your SuiteCRM file structure? Once you have changed it and getting the same issue again then connect with us on Skype. Our Skype id: urdhvatech
Thanks & Regards, Team Urdhva Tech.
4 years ago
There isn't a file named customDownload.php on the root of my SuiteCRM. We are using the latest version 7.11.15. Was Doc Parser supposed to install that?
4 years ago
Hello,
Yes, DocParser suppose to install that file too. I am sending you the missing file via email.
Thanks & Regards, Team Urdhva Tech.
4 years ago
Somehow the file was missing. Now it is working on customers CRM.
Thanks & Regards, Team Urdhva Tech