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#5858 - Dashboard Copy Manager Breaks Email Signatures
Running Dashboard Copy Manager v2.5 on SuiteCRM 7.14.6 and it breaks the ability for me to create and save an email signature for a user. According to SuiteCRM support, the server logs show that this plugin is causing the conflict. They suggested I contact you for an updated plugin.
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8 months ago
Hello. Thank you for bringing this to my attention. I have a hard time imagining the correlation. I will take a look this week though. Do you happen to have any logs that SuiteCRM support provided indicating this?
8 months ago
Hello. I installed SuiteCRM version 7.14.6 with Dashboard Copy Manager and have been able to create, edit, and attach Email Signatures. Can you share the logs that you had sent so SuiteCRM support and any additional information they shared?
8 months ago
Do you have an email I can send that info to?
8 months ago
Yes please;
shad@jackalsoftware.com
7 months ago
Thanks for sending the logs. I reviewed and responded by email but just for clarity I didn't see anything that corresponds to a conflict. Can you please send any server logs provided to or by SuiteCRM?
yesterday
Hi,
Thank you for reaching out and for providing the details.
We’re sorry to hear that Dashboard Copy Manager v2.5 is causing a conflict with email signature creation in SuiteCRM 7.14.6.
We’ll look into the compatibility issue between the plugin and SuiteCRM 7.14.6. Could you please send us the relevant SuiteCRM/server error logs, along with any specific error message you receive when trying to create or save the email signature? This will help us identify the conflict and determine whether an updated version or a fix is required.
Once we have the logs, we’ll investigate the issue and get back to you with the appropriate solution.
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