Discover everything about your customers and account starting from their first interaction with you to the average revenue generated by each of them. The plugin will empower you with the ability to improve each interaction with your customers and nurture long-term professional relationships with them.
#3661 - Accounts wont display
Hi,
I just installed the plugin to try out and now when I go to Accounts, all I see is the loading screen. Attached is a screenshot.
I checked the suitecrm.log and it shows the below error:
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Query Failed: SELECT count(meetings.id) as Total_Meetings FROM meetingsWHERE meetings.parent_type='Accounts' and meetings.parent_id='3827680503' and meetings_contacts.deleted=0 AND meetings.deleted=0 and DATE_FORMAT(meetings.date_entered,'%Y-%m-%d')='2021-06-07' AND meetings.status='Held' : MySQL error 1054: Unknown column 'meetings_contacts.deleted' in 'where clause'
I have already tried Repair > Quick rebuild, but the issue persists.
Also, the customer 360 view does not appear on the Contacts screen. Just see the default screen there.
Could you please help me here?
Regards, Swanand Kulkarni
3 years ago
Dear Customer,
We have fixed this issue and updated the package in the store. Please download the new package from the store and uninstall the old one and install the new package in CRM. For Customer 360 view in contact module once enable it from Customer 360 settings. You can connect us on skype : Auro CRM
3 years ago
Hello,
I installed the latest version, however now I get a loading circle screen as shown in my earlier screenshot even on the contacts page.
Please assist.
Regards, Swanand Kulkarni
3 years ago
Dear Customer,
Can we get SFTP and CRM details?
Skype: Auro CRM Email ID: crmsupport@brainvire.com
You can share the details in any of the above-mentioned IDs.
3 years ago
Dear Swanand,
As per our conversation on skype. The issue is solved, so closing the ticket.