Need to set up a numbering system to track your records? Define and add a unique identifier field to any SuiteCRM record. Option rich so that you can define the alphanumeric format that you need. Start tracking your Quote, Cases, Accounts and any other module today.
#4533 - Duplicates sequence numbers being created
If two users attempt to use the same feature at the same time, a duplicate sequence number is created and saved.
2 years ago
Can you explain the actual flow? Is it done by two users or any interfaces calling SuiteCRM? Do you have some screenshots from every step? Please send to roger.steinig@cm-sugar.org.
It is possible that one sequence can appear two times during record creation, yet it is going to be regenrated during save action to avoid conflicts. If by any chance the save actions happen at the same time, your described issue can pop up. SuiteCRM does not support true locking and transactions.
2 years ago
This has been resolved in a timely and effective manner. Roger was a great help and followed through.
2 years ago
Please close this.