• modulo workflow

  Support October 20th, 2024 @ 8:12 pm
  

  Hello, please check the upload size settings of your host and increase the upload size for form and files to at least 32MB. Further, check the max allowed upload size fo your current SuiteCRM application.

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• Addon installl

  Support October 31st, 2023 @ 12:58 pm
  

  You need to check your server permission. If upload fails, there is usually an issue having write permission to your "upload" section and "tmp" directory

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• Quote for CM & Sugar Sequencing Add-on to create POR

  Support May 2nd, 2023 @ 2:45 pm
  

  Hello,

  thanks for contacting. Please drop me an e-mail at roger.steinig@cm-sugar.at. I will provide you with a quote. Be aware, the supported versions at store.suitecrm.com are not defined by the publishers. Somehow the get increased all the time automatically.

  Regards, Roger

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• Duplicates sequence numbers being created

  Support October 24th, 2022 @ 8:53 pm
  

  Can you explain the actual flow? Is it done by two users or any interfaces calling SuiteCRM? Do you have some screenshots from every step? Please send to roger.steinig@cm-sugar.org.

  It is possible that one sequence can appear two times during record creation, yet it is going to be regenrated during save action to avoid conflicts. If by any chance the save actions happen at the same time, your described issue can pop up. SuiteCRM does not support true locking and transactions.

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• Files Missing - Plugin not working

  Support July 27th, 2022 @ 7:54 pm
  

  Bug got located and fiex at version 2.3.0

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• Parent ID field is empty on Task creation

  Support July 27th, 2022 @ 12:45 pm
  

  Bugs got located and fixed. You received already an updated package. Thanks for your patience

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• Umlauts and special characters are not transferred correctly

  Support June 24th, 2022 @ 9:17 am
  

  Hello, please provide me the actual example. Sepcial chars are not encoded at all, since the plug-in just moves properties from one side to the other. If you create a PDF by any derived module interaction, there must be the issue on reading and parsing the data. Maybe the module itself requires certain logic? If you have access to your database, have a look on your table fields. Check, if there are encoding issues. If you use web UI, it might be converted into readable format and you won't recognize any issue.

  Further I can't map any open subscription to your account. There is just support given for running subscriptions.

  Regards,

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• Files Missing - Plugin not working

  Support May 31st, 2022 @ 2:34 pm
  

  ~{"html":"<\/option>Accounts<\/option>Alerts<\/option>Bugs<\/option>Business Hours<\/option>CMS Sequences<\/option>Calls<\/option>Calls Reschedule<\/option>Campaigns<\/option>Case Events<\/option>Case Updates<\/option>Cases<\/option>Contacts<\/option>Containers<\/option>Contract Conditions<\/option>Contracts<\/option>Currencies<\/option>Departments<\/option>Document Revisions<\/option>Documents<\/option>Dokumentenverwaltung<\/option>Dokumentenverwaltung Variablen<\/option>EAPM<\/option>Email Address<\/option>Emails<\/option>Employees<\/option>Events<\/option>HR Documents<\/option>HR Employees<\/option>Index<\/option>Index Event<\/option>Inventory<\/option>Invoices<\/option>JJWP Partners<\/option>Jobs<\/option>KB - Categories<\/option>Kanban Views<\/option>Knowledge Base<\/option>Leads<\/option>Leave Conditions<\/option>Leave Configurations<\/option>Leaves<\/option>Line Item Groups<\/option>Line Items<\/option>Locations<\/option>Maps<\/option>Maps - Address Cache<\/option>Maps - Areas<\/option>Maps - Markers<\/option>Meetings<\/option>Notes<\/option>OAuth Clients<\/option>OAuth Tokens<\/option>Off Days<\/option>Opportunities<\/option>PDF - Templates<\/option>Process Audit<\/option>Products<\/option>Products - Categories<\/option>Project Task Templates<\/option>Project Tasks<\/option>Projects<\/option>Projects - Templates<\/option>Quotes<\/option>Ratings<\/option>Report Charts<\/option>Report Conditions<\/option>Report Fields<\/option>Reports<\/option>Resource Calendar<\/option>Resource Planning<\/option>Scheduled Reports<\/option>Skills<\/option>Spots<\/option>Summary<\/option>Survey Question Options<\/option>Survey Question Responses<\/option>Survey Questions<\/option>Survey Responses<\/option>Surveys<\/option>Targets<\/option>Targets - Lists<\/option>Tasks<\/option>Template Part Editor<\/option>Template Section Line<\/option>Theme Builder<\/option>Time Periods<\/option>Users<\/option>WorkFlow<\/option>WorkFlow Actions<\/option>WorkFlow Conditions<\/option><\/select>"}~

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• Files Missing - Plugin not working

  Support May 31st, 2022 @ 2:33 pm
  

  request payload should look like this:

  action: request ui_action: EditView to_pdf: 1 sugar_body_only: 1 module: CMS_WorkflowManager record: method: getModules

  response should look like this:

  {"html":"<\/option>Accounts<\/option>Alerts<\/option>Bugs<\/option>Business Hours<\/option>CMS Sequences<\/option>Calls<\/option>Calls Reschedule<\/option>Campaigns<\/option>Case Events<\/option>Case Updates<\/option>Cases<\/option>Contacts<\/option>Containers<\/option>Contract Conditions<\/option>Contracts<\/option>Currencies<\/option>Departments<\/option>Document Revisions<\/option>Documents<\/option>Dokumentenverwaltung<\/option>Dokumentenverwaltung Variablen<\/option>EAPM<\/option>Email Address<\/option>Emails<\/option>Employees<\/option>Events<\/option>HR Documents<\/option>HR Employees<\/option>Index<\/option>Index Event<\/option>Inventory<\/option>Invoices<\/option>JJWP Partners<\/option>Jobs<\/option>KB - Categories<\/option>Kanban Views<\/option>Knowledge Base<\/option>Leads<\/option>Leave Conditions<\/option>Leave Configurations<\/option>Leaves<\/option>Line Item Groups<\/option>Line Items<\/option>Locations<\/option>Maps<\/option>Maps - Address Cache<\/option>Maps - Areas<\/option>Maps - Markers<\/option>Meetings<\/option>Notes<\/option>OAuth Clients<\/option>OAuth Tokens<\/option>Off Days<\/option>Opportunities<\/option>PDF - Templates<\/option>Process Audit<\/option>Products<\/option>Products - Categories<\/option>Project Task Templates<\/option>Project Tasks<\/option>Projects<\/option>Projects - Templates<\/option>Quotes<\/option>Ratings<\/option>Report Charts<\/option>Report Conditions<\/option>Report Fields<\/option>Reports<\/option>Resource Calendar<\/option>Resource Planning<\/option>Scheduled Reports<\/option>Skills<\/option>Spots<\/option>Summary<\/option>Survey Question Options<\/option>Survey Question Responses<\/option>Survey Questions<\/option>Survey Responses<\/option>Surveys<\/option>Targets<\/option>Targets - Lists<\/option>Tasks<\/option>Template Part Editor<\/option>Template Section Line<\/option>Theme Builder<\/option>Time Periods<\/option>Users<\/option>WorkFlow<\/option>WorkFlow Actions<\/option>WorkFlow Conditions<\/option><\/select>"}

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• Files Missing - Plugin not working

  Support May 31st, 2022 @ 2:29 pm
  

  Hello, which SuiteCRM version is in use? What files are missing?

  Do you have access to the actual HTTP response sent by the back-end? Maybe there is a JSON issue as well.

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• Logic Hook stoping Leads upload

  Support November 24th, 2021 @ 12:18 pm
  

  I sent the lastest version to "fin@powerchoice.com.au". I couldnt find any issue yet. Maybe it will get resolved after updating. Otherwise please provide me the requested information

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• Logic Hook stoping Leads upload

  Support November 23rd, 2021 @ 8:44 am
  

  What SuiteCR; Version is running?

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• Logic Hook stoping Leads upload

  Support November 23rd, 2021 @ 8:44 am
  

  Hi, how your uploads are processed? Do you use import, manual customization or another plug-in? after_retrieve is just manipulating the data. Can you check custom/modules/logic_hooks.php as well?

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• Not showing in admin menu

  Support June 11th, 2021 @ 8:42 am
  

  please open your browser console and have a look at "console" and "network". reload your page and paste me all errors and red networks calls. I assume module loading has an anwanted side effect at your CRM

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• Not showing in admin menu

  Support June 10th, 2021 @ 6:43 pm
  

  First error is about missing file permissions. Check, if your web user meets the right access rights to all files and directories among your CRM. The user needs to own everything.

  Second error is cut. Can you check the whole log at mysql.log? I don't find any syntax error. Worked for other clients as well. Maybe a version issue, which could be fixed.

  Third error points out missing license, but should be resolved after everything went well

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• Not showing in admin menu

  Support June 10th, 2021 @ 2:48 pm
  

  ![Do you have access to your environment? If yes, there should be a file located at /custom/Extension/modules/Administration/Ext/Administration/CMS_WorkflowManager_admin_menu.php. If that file is missing, please check log errors for writing and creating files.

  It should looks like this, if you use CMS Admin modules:

  

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• Sequence doesn't work

  Support April 16th, 2021 @ 10:34 am
  

  please provide me your e-mail. it is right now not possible to upload the package. they have changed the settings...

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• Sequence doesn't work

  Support April 16th, 2021 @ 9:48 am
  

  Just finished it. Is already uploaded. Can you download version 1.5.0 ?

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• Sequence doesn't work

  Support April 16th, 2021 @ 8:10 am
  

  Then the old data will create that conflict, since the sequence always checks for the maximum value inside that column. There wont be issues with relationships, but think about, if you use the field "name". At relationship fields you will see in future your opportunities sequences instead of your old name values.

  That extension will remain for sure for later. If you want to use it at other sequences as well, feel free. But be aware of changing all your existing data in that column!

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