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Need to set up a numbering system to track your records? Define and add a unique identifier field to any SuiteCRM record. Option rich so that you can define the alphanumeric format that you need. Start tracking your Quote, Cases, Accounts and any other module today.

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#1209 - everytime we save the number changes and does not stay staitc

Closed Bug? created by pspillman Verified Purchase 5 years ago

need some help here the number changes everytime we save

  1. cm_sugar member avatar

    CM & Sugar Provider Affiliate

    5 years ago

    have a look, if the number got stored within the table. further check, if field type and sequence do match. it just overwrites the field, if the field has an empty value

  2. pspillman member avatar

    pspillman Verified Purchase

    5 years ago

    would you be able to give me more direct places to look for this info? the field is mapped correctly, anytime we go to edit the number changes

  3. systems member avatar

    systems

    5 years ago

    would really like some help here this is hindering our production model

  4. cm_sugar member avatar

    CM & Sugar Provider Affiliate

    5 years ago

    maybe you can host a websession meeting or provide me access to your server. remote it is impossible to support such a case, since there is no other customer right now facing such an issue.

  5. pspillman member avatar

    pspillman Verified Purchase

    5 years ago

    when would you be available to do this

  6. cm_sugar member avatar

    CM & Sugar Provider Affiliate

    5 years ago

    I can offer you monday 1pm my time.

  7. pspillman member avatar

    pspillman Verified Purchase

    5 years ago

    I apologize for the delay what is your time and do you have any other days available

    • cm_sugar member avatar

      CM & Sugar Provider Affiliate

      5 years ago

      My time is GMT+2. I am available tomorrow evening 6pm-7pm or monday afternon from 3pm-4pm

  8. pspillman member avatar

    pspillman Verified Purchase

    5 years ago

    Can we shoot for 3pm today?

  9. cm_sugar member avatar

    CM & Sugar Provider Affiliate

    5 years ago

    u can host a session. i will have time til 4pm

  10. pspillman member avatar

    pspillman Verified Purchase

    5 years ago

    my email is ecameron@agilenetworks.com, this is almost impossible to get setup through this chat, would you be able to email me a specific time and day so we can nail this down. thanks

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