by Variance InfoTech Pvt Ltd

Need to auto populate value based on the value of related field? For this requirement Auto Populate is the perfect solution. The advanced configuration tools allow you to clearly define what should happen whenever a related field value changes.

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#2852 - Some fields are not being populated

Closed Bug? created by Groupe Cahors Verified Purchase a year ago

After our latest case and this new install, it seems that autopopulation doesn't work fully right.
Some fields are being populated, some are not (both text field and relate field). I can not really understand why.

I tried running a Quick Rebuild and Repair but it didn't change anything.
I then tried to resubmit the mappings (just opening and re-saving them), but it didn't do any good.
I then tried to delete and re-create the mappings and it changed the way it was working. Some fields are no more being populated, some still are.

It is a major inconvenience for now as we need to make it work properly to install a new package for our customer.
Could you help us to solve this issue and make it work properly ?
Thank's again
Christophe

  1. varianceinfotech member avatar

    Variance InfoTech Pvt Ltd Provider

    a year ago

    Hello,

    is it possible to share your CRM Access, FTP Details and Database Access if you don't mind?

    If yes then please share us with on "info@varianceinfotech.com" and we'll check it from our end & you will get quick solution.

    Regards,
    Variance Infotech PVT LTD

  2. Cahors member avatar

    Groupe Cahors Verified Purchase

    a year ago

    Hello,

    I ve just sent you the access requested. Thank's in advance

    • varianceinfotech member avatar

      Variance InfoTech Pvt Ltd Provider

      a year ago

      Hello,

      We've checked issue on your instance and replied to you through email.

      Please let us know if you've further any query.

      Regards,
      Variance Infotech PVT LTD

  3. Cahors member avatar

    Groupe Cahors Verified Purchase

    a year ago

    Hello,

    that's ok now. Thank's for your help

  4. Cahors member avatar

    Groupe Cahors Verified Purchase

    a year ago

    Hi,
    In your last private answer, the problem was due to the fact that there are two 2 Account Module
    Related Field in Quotes Module and so it's causing problem.
    Would be any way to control which is the right related field that will autopopulate values ?
    Thank's

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