Any Telephony Connector

Any Telephony Connector is a computer telephony integration between SuiteCRM and all modern PBXs provided by VoIP softphone provider, Softphone.Pro.

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#4314 - Configuration for Softphone.pro + CRM Error Fething Meta data if using "pohne call"

Closed General Question created by office14 2 years ago

hi i'm testing you plugin and bought already the softpohne.pro something is still not right, maybe configured wrong. i'm using Version 8.1.0 if i try to call the form "phone call" i got "Error occurred while fetching metadata". in i find some warning but nothing else. if i use the link in the documentation for then i got a return value in the page e.g. {"result":true,"response":{"phonecallId":"9f80bdb8-8402-01e0-d279-61ff277ed3f4"}} but no suitecrm page where i can add or identify the incomming caller...

i'm happy for any advice thx

office14
2 years ago

i found some hint in the logs

[2022-05-27 19:33:10] app.ERROR: Argument 1 passed to PhoneCall::getPhoneFields() must be an instance of SugarBean, bool given , called in /var/virtual_web/crm/public/legacy/src/Vedisoft/Module/PhoneCalls/Command/GetRelatedPhoneCallsQuery.php on line 15 {"exception":"[object] (TypeError(code: 0): Argument 1 passed to PhoneCall::getPhoneFields() must be an instance of SugarBean , bool given, called in /var/virtual_web/crm/public/legacy/src/Vedisoft/Module/PhoneCalls/Command/GetRelatedPhoneCallsQuery.ph p on line 15 at /var/virtual_web/crm/public/legacy/modules/PhoneCalls/PhoneCall.php:462)"} [] [2022-05-27 19:33:10] security.DEBUG: Stored the security token in the session. {"key":"_security_main"} []

the used caller url http://crm.home/index.php?entryPoint=phonecalls&action=saveCall&event=%EVENT%&timestamp=%TIMESTAMP%&direction=%DIRECTION%&login=%LOGIN%&server=%SERVER%&number=%NUMBER%&callername=%CALLERNAME%&duration=%DURATION%&record=&applogin=%APPLOGIN%&recordfilename=%RECORDFILENAME%

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office14
2 years ago

here some data from the browser the errors occours if i try to access "phone calls" or "Settings Vedisoft" further some icon is missing in your package thx for the support if you need any further information pls let me know

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Vedisoft Provider
2 years ago

Hello, 1) Please try to set https in url - according to screenshot you have ssl on crm host, so if there is no http on crm, then you need set https in softpfone 2) Are you getting an incoming call in softphone.pro? 3) Please make new incoming call and send new logs from softpfone.pro - https://softphone.pro/en/help/how-to-enable-logging

for quick interaction, you can add me in skype - live:ebb3de03d480a977

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office14
2 years ago

super support, they solved all the issues and the product is working fine now!

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Any Telephony Connector

#4314 - Configuration for Softphone.pro + CRM Error Fething Meta data if using "pohne call"

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