by Vedisoft

Any Telephony Connector is a computer telephony integration between SuiteCRM and all modern PBXs provided by VoIP softphone provider, Softphone.Pro.

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#4175 - error 500

Closed Installation created by Raymond Rebosa 2 years ago

Hello support team,

Right after installing it to suitecrm it seems license key is not working but the modules are there. When I submit it not thing happens. Installation.PNG PhoneCalls&action - page.PNG

  1. Vedisoft member avatar

    Vedisoft Provider

    2 years ago

    Hello, 1) Please clarify which version SuiteCRM do you have? 2) we need your server log file with 500error. For apache is /var/log/apache2/error.log

    • mon007 member avatar

      Raymond Rebosa

      2 years ago

      Hi please see details below.

      error logs:

      CallsController->action_getSettings()\n#5 C:\xampp\htdocs\suitecrm\include\MVC\Controller\SugarController.php(491): SugarController->do_action()\n#6 C:\xampp\htdocs\suitecrm\include\MVC\Controller\SugarController.php(465): SugarController->handle_action()\n#7 C:\xampp\htdocs\suitecrm\include\MVC\Controller\SugarController.php(361): SugarController->process()\n#8 C:\xampp\htdocs\suitecrm\include\MVC\SugarApplication.php(101): SugarController->execute()\n#9 C:\xampp\htdocs\suitecrm\index.php(52): SugarApplication->execute()\n#10 {main}\n thrown in C:\xampp\htdocs\suitecrm\src\Vedisoft\VedisoftProtectCenter.php on line 475, referer: http://localhost/suitecrm/index.php?module=Administration&action=UpgradeWizard&view=module [Thu Mar 10 14:56:07.425647 2022] [php:warn] [pid 3592:tid 1864] [client ::1:54020] PHP Warning: Undefined array key "SugarOutfitters_AIOC" in C:\xampp\htdocs\suitecrm\src\Vedisoft\VedisoftProtectCenter.php on line 51, referer: http://localhost/suitecrm/index.php?module=Administration&action=UpgradeWizard&view=module [Thu Mar 10 14:56:07.425647 2022] [php:error] [pid 3592:tid 1864] [client ::1:54020] PHP Fatal error: Uncaught Error: Non-static method Vedisoft\SugarOutfitters_API::get_default_payload() cannot be called statically in C:\xampp\htdocs\suitecrm\src\Vedisoft\VedisoftProtectCenter.php:475\nStack trace:\n#0 C:\xampp\htdocs\suitecrm\src\Vedisoft\VedisoftProtectCenter.php(438): Vedisoft\SugarOutfitters_API::request('PhoneCalls', 'key/validate', Array, 'get', 'https://www.sug...')\n#1 C:\xampp\htdocs\suitecrm\src\Vedisoft\VedisoftProtectCenter.php(190): Vedisoft\SugarOutfitters_API::call('PhoneCalls', 'key/validate', Array, 'get')\n#2 C:\xampp\htdocs\suitecrm\src\Vedisoft\VedisoftProtectCenter.php(90): Vedisoft\VedisoftProtectCenter::doValidate('PhoneCalls')\n#3 C:\xampp\htdocs\suitecrm\modules\PhoneCalls\controller.php(181): Vedisoft\VedisoftProtectCenter::processUserLogin('PhoneCalls', '1')\n#4 C:\xampp\htdocs\suitecrm\modules\PhoneCalls\controller.php(158): PhoneCallsController->redirectIfInvalidLicense()\n#5 C:\xampp\htdocs\suitecrm\include\MVC\Controller\SugarController.php(522): PhoneCallsController->action_listview()\n#6 C:\xampp\htdocs\suitecrm\include\MVC\Controller\SugarController.php(491): SugarController->do_action()\n#7 C:\xampp\htdocs\suitecrm\include\MVC\Controller\SugarController.php(465): SugarController->handle_action()\n#8 C:\xampp\htdocs\suitecrm\include\MVC\Controller\SugarController.php(361): SugarController->process()\n#9 C:\xampp\htdocs\suitecrm\include\MVC\SugarApplication.php(101): SugarController->execute()\n#10 C:\xampp\htdocs\suitecrm\index.php(52): SugarApplication->execute()\n#11 {main}\n thrown in C:\xampp\htdocs\suitecrm\src\Vedisoft\VedisoftProtectCenter.php on line 475, referer: http://localhost/suitecrm/index.php?module=Administration&action=UpgradeWizard&view=module

  2. mon007 member avatar

    Raymond Rebosa

    2 years ago

    Sorry version 7.12.4 Sugar Version 6.5.25 (Build 344)

  3. Vedisoft member avatar

    Vedisoft Provider

    2 years ago

    Please, 1) totaly uninstall module from your CRM 2) download module again (there is new build) and install it

  4. mon007 member avatar

    Raymond Rebosa

    2 years ago

    Good day support, it's working now.. Will observe the trial... Thank you so much.

    Stay safe Mon

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