RT Telephony

Version 4.0.0 SuiteCRM 7.13 (Available April 2023):

Compatibility (on-premise)

• SuiteCRM versions 7.10.* to 7.13
• PHP v8
• Twilio SDK v2

Features and Improvements

• Achieved compatibility with PHP8
• Used updated Twilio SDK v2
• Make Phone Calls to and from SuiteCRM using Twilio
• Interactive Voice Response complete with operator and user extensions
• Call Recording
• VoiceMail for missed calls
• SMS Chatbox
• SMS Campaign creation and logging

Special Instructions:

Please perform the following after installation:

1. Repair and Rebuild
2. Rebuild JS Grouping Files
3. Empty Cache and Hard Reload

Version 3.6.0 SuiteCRM 7 (Available August 2021):

• Call recording: Calls can be recorded and recordings are stored in a contact's detail view for reference.
• SMS Campaigns feature added. Users can set up targeted marketing campaigns via SMS.
• Work-flow triggered SMS sending added.

Version 3.0.0 SuiteCRM 7 (Available 15th Sept 2015)

• Integration of SMS and Call feature is achieved for SuiteCRM 7
• Compatibility has been achieved for SuiteCRM 7.6
• Compatibility has been improved for MySQL & MSSQL databases

Version 3.0.0 SuiteCRM (Available 19th June 2015)

• Resolved Call Forwarding issue to multiple extensions
• Resolved outgoing all assignment issue
• Account is also search able in SMS recipients
• Data usage record has been improved
• Incoming Call recipients improved
• Resolved Scheduled timing issue
• Design has been Improved
• New SugarOutfitters License API implemented
• Pre Install checks introduced

Version 2.0 (Available Jan 2015)

• SMS Feature introduced in SuiteCRM 7.
• SMS and Call feature combined for SuiteCRM 7.

Version 1.0 (Available Jan 2013)

• Telephony Communication integrated with SuiteCRM for SuiteCRM
• Inbound Calls
• Outbound Calls
• Call History Preservation