by Dreamer Technologies

Twilio Call Logging functionality helps you to register the inbound calls (received from leads,contacts and accounts) and outbound calls (dialed to from Twilio) with call details such as call duration, date and time of calls, status, etc.

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Admin Guide

Configuration after addon successfully installed.

Active the addon

  • Goto Admin Panel of SuiteCRM then scroll the page below and click on Twilio Call Configuration
  • Copy the License Key from you have downloaded addon under your Purchases to the License Key box in SuiteCRM Store and then Click on Validate.

Configure Twilio WebHooks

  • This webhooks have to configure for connection between SuiteCRM and Twilio.
  • Goto PhoneNumbers
    Numbers.png

  • Click on it. You will see below page.
    voice_conf.png

Here you have to change your URL with mycm.com
After Successfully configured this setting all incoming and outgoing Twilio calls will be captured in your configured SuiteCRM.

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Rating
  • "Can keep track of all the calls they make to their prospects. The call details can be further used to generate reports on billing details, average time spent on calls, number of calls per day, etc."

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