The Escalation Management add-on for SuiteCRM automatically escalates records to other members in the operational hierarchy when the record meets certain rules. Users can enter new rules that contain all types of defined criteria, from team organization, business hours and annual holidays, etc. This add-on helps prevent your customer issues from getting lost or going unanswered.
Installation Guide
1. Install Escalation management Package
- Download the installable zip from your purchases.
- Using Module Loader in the Admin section upload the module and install it.
Once the add-on is installed successfully go to Admin -> Escalation configuration
2. Configure license
Enter your license key and validate it.
Now you are all set to configure Escalation management add-on. Here is the Admin Guide
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