by Vedisoft

Avaya Integration is a computer telephony integration between SuiteCRM and Avaya PBX. Add-on supports PBX "Avaya IP Office"

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Installation Guide (SuiteCRM side)

1. System requirements

SuiteCRM plug-in system requirements:

  • SuiteCRM 7.x

2. Please Check Before Installation

  • You have SuiteCRM installed (see above for the version information).
  • You have the Avaya installation package downloaded from SuiteCRM.com
  • You have the PBX plug-in installed on your PBX (please see links below in Chapter 5 to download plug-in)

3. Plug-in Installation

1) Login to your SuiteCRM as administrator.

2) Upload and install plug-in with Module Loader. You can find Module Loader on Admin page, Developer Tools section:

SuiteCRM CTI module loader

3) Once you installed the plug-in in should appear in Module Loader with Enabled state:

SuiteCRM CTI module loader list

4. Plug-in Configuration

1) Open SuiteCRM Admin page and find the All-In-One CTI configuration section:

SuiteCRM CTI configuration

2) Click the Module Configuration link.

3) Define the Host and Port of the All-In-One CTI PBX-connector:

SuiteCRM CTI host and port

Note! You can leave Password empty. Password is used only if you set Password in PBX-connector configuration file.
Note! In many countries the number of digits in the phone number can be different. The number of digits in the phone number also depends on where the call comes from - your city, from your country or from another country. "Match only last N digits" defines how CRM searches clients for pop-up window. For example, if you set "Match only last N digits=10" and you get incoming call from +44-345-022-34-41 then CRM shows clients which have "3450223441" in there phone numbers (i.e. client may have both phone number formata - 345-022-34-41 and +44-345-022-34-41).
Note! Please set check-box "Disable" in case you want to disable CTI-integration without deleting/disable the module.

5. Updating SuiteCRM User Settings

1) Now you need to make All-In-One-CTI settings visible. Open SugarCRM Admin page and go to Studio, Developer Tools section:

SuiteCRM CTI configuration

2) Find there module Users:

SuiteCRM CTI configuration

3) Select module component Layouts:

SuiteCRM CTI configuration

4) Select EditView field:

SuiteCRM CTI configuration

5) Add New Panel and New Row (drag and drop controls onto layout)

SuiteCRM CTI configuration

6) Change panel label to "All-In-One-CTI Integration settings" (click on the pencil near "New Panel 2") and add fields "Extension", "Incoming Call notification", "Click-to-Call" from the Toolbox (drag and drop onto layout):

SuiteCRM CTI configuration

Click "SAVE & DEPLOY" to save and apply your settings.

7) Open SuiteCRM Admin page and go to User Management:

SuiteCRM CTI user management

8) Choose user and go to User Edit page. Find the All-In-One CTI section:

SuiteCRM CTI edit user

9) Update Internal Phone with the appropriate internal phone number (extension number) of that user. Click "Save" button to save changes. Update settings for all users (that will be using the All-In-One CTI) in the same way.

6. Popular PBX`s plug-in download links

http://www.prostiezvonki.ru/installs/All-In-One_CTI_Avaya.exe

! Please send email to info@vedisoft.info to get trial license key for your PBX. In your email please tell us what PBX you have.

Please find installation guide to install plug-in for your PBX here:
https://www.sugaroutfitters.com/docs/allinone-cti/install-guide-avaya

If you have another PBX please send email to info@vedisoft.info. If we support your PBX we will reply you with PBX plug-in attached, installation guide and trial license key.

  1. Vedisoft member avatar

    Vedisoft Provider

    3 years ago

    1. System requirements

    SuiteCRM plug-in system requirements:

    • SuiteCRM

    2. Please Check Before Installation

    • You have SuiteCRM installed (see above for the version information).
    • You have the All-In-One-CTI-6.zip installation package downloaded from SugarOutfitters.
    • You have the PBX plug-in installed on your PBX (please see links below in Chapter 5 to download plug-in)

    3. Plug-in Installation

    1) Login to your SuiteCRM as administrator.

    2) Upload and install plug-in with Module Loader. You can find Module Loader on Admin page, Developer Tools section:

    SuiteCRM CTI module loader

    3) Once you installed the plug-in in should appear in Module Loader with Enabled state:

    SuiteCRM CTI module loader list

    4. Plug-in Configuration

    1) Open SuiteCRM Admin page and find the All-In-One CTI configuration section:

    SuiteCRM CTI configuration

    2) Click the Module Configuration link.

    3) Define the Host and Port of the All-In-One CTI PBX-connector:

    SuiteCRM CTI host and port

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