MTS SuiteVoice Transcriber

Introduction

Turn Every Audio Attachment into Searchable Text — Instantly

MTS SuiteVoice Transcriber is a SuiteCRM plugin that transcribes audio and video attachments on Notes using AI. Get full transcripts, summaries, or translated text in seconds — without leaving SuiteCRM.

Your Problem

Is your team wasting hours on audio recordings?

• Must listen to entire voicemail or call recordings to understand content
• Audio files attached to Notes are invisible to CRM search
• Summaries and action items must be typed by hand after every recording
• Staff without the recording's language can't act on the content
• No record of what was transcribed, when, or which AI processed it

There is a better way.

Solution: MTS SuiteVoice Transcriber

4 Transcription Modes in 1 Plugin

1. Full Text Transcription

"Verbatim transcript of the recording — in the original language"

Open the Note, click the action button: - AI receives the audio/video file - Produces a word-for-word transcript - Appends it to the Note description immediately

Staff can now read, search, and act on the content.

2. Summary

"Key points extracted in seconds — no listening required"

When you need the highlights, not every word: - AI reads the audio and extracts the key points - Returns a concise summary directly to the Note - Ideal for long call recordings or lengthy voicemails

3. Full Text + Translate

"Full transcript in your local language — one click"

For multilingual teams: - AI transcribes AND translates to your configured language - No separate translation tool needed - Works with Vietnamese, Japanese, Chinese, French, and any BCP-47 language code

4. Summary + Translate

"Summarized and translated in a single AI operation"

The most efficient mode when recordings are long and in a foreign language: - AI extracts key points AND translates them in one pass - Results appended to Note description - Tokens and time are saved versus doing both separately

Multi-Provider AI

Choose the AI that fits your infrastructure:

Add as many providers as needed. Switch active provider at any time in the admin settings.

Results You Will See

Before/After

Real Results

"Our support team was sitting on hundreds of voicemail Notes with no way to act on them. After installing SuiteVoice Transcriber, we cleared the backlog in one afternoon. The Summary + Translate mode was a game changer for our multilingual accounts." — Customer Support Lead, Regional Distribution Company

Why Choose MTS SuiteVoice Transcriber?

✓ Works inside SuiteCRM — No tab switching, no copy-pasting between tools
✓ Four transcription modes — Full text, summary, translated variants
✓ Multi-provider — Gemini and OpenAI supported from day one
✓ Encrypted API keys — Credentials stored securely, never in plaintext
✓ Full history — Every transcription logged with model, tokens, and duration
✓ Admin controls — Enable or disable specific modes, set file size limits
✓ SuiteCRM 8 native — Angular field component integrates with the modern UI

Pricing

Ready?

Your team is spending time listening to recordings they could be reading in seconds.

Questions? Contact us:

• Website: mientrungsoft.com
• Email: anhnhatuit@gmail.com
• WhatsApp: +84973131884

Developed by Mien Trung Soft - SuiteCRM Expert Partner