MTS SuiteVoice Transcriber is a SuiteCRM plugin that automatically transcribes audio and video attachments on Notes using AI (Google Gemini, OpenAI). Staff can get a full transcript or an AI-generated summary in seconds — directly inside the Note record — without leaving SuiteCRM.
Introduction
Introduction
Customer Pain Points
- Manual note-taking from recordings — Staff must listen to entire audio recordings and type summaries by hand
- Lost information in voicemails — Audio attachments sit unread on Notes, making content unsearchable
- Time lost on long recordings — A 30-minute call recording takes 30+ minutes to review manually
- Language barriers — Recordings in foreign languages cannot be acted on without a separate translation step
- No audit trail — There is no history of what was transcribed, when, and by which AI model
MTS SuiteVoice Transcriber Solutions
1. One-Click Transcription
- Four transcription modes available directly from the Note detail view
- Full Text mode produces a verbatim transcript in the original language
- Summary mode extracts key points in seconds
- Results are appended automatically to the Note description
2. Translate While Transcribing
- Full Text + Translate delivers a verbatim transcript already translated to the configured local language
- Summary + Translate combines summarization and translation in a single AI call
- Target language is configurable (Vietnamese, Japanese, Chinese, French, and any BCP-47 code)
3. Multi-Provider AI Support
- Google Gemini — gemini-2.0-flash and other Gemini models
- OpenAI — gpt-4o-transcribe and other audio-capable models
- Easily add more providers as AI capabilities evolve
- API keys are encrypted at rest
4. Transcription History
- Every transcription is logged: filename, mode, language, model used, tokens consumed, processing time
- History panel visible inside the Note detail view (Angular component)
- Individual history entries can be deleted
5. Suggested Actions
- After transcription, AI suggests follow-up actions such as creating a Task or scheduling a Meeting
- Feature can be enabled or disabled per configuration
Core Benefits
| Benefit | Description |
|---|---|
| 90% faster review | A 30-min recording summarized in under 30 seconds |
| Searchable content | Transcripts stored in Note description, indexed by SuiteCRM search |
| Language-agnostic | Translate any recording to staff's local language automatically |
| Zero manual typing | AI writes the transcript — staff only reads and acts |
| Full audit trail | History module records every transcription for accountability |
Target Customers
- Businesses using SuiteCRM 8.x that handle voice or video communications
- Support and sales teams receiving voicemail or call recordings as attachments
- Organizations with multilingual customers or remote teams
- Companies wanting to make audio content searchable in their CRM
Before/After Comparison
| Criteria | Before | After |
|---|---|---|
| Time to extract note content from a 10-min recording | 10–15 min | < 30 sec |
| Language translation | Separate tool required | Built-in, one click |
| Searchability of audio content | Not searchable | Full text in Note description |
| Transcription history | None | Logged per Note, with model and token info |
| Setup effort | N/A | Upload module, add API key, done |
Conclusion
MTS SuiteVoice Transcriber turns audio and video attachments from silent files into actionable text — right inside SuiteCRM. Support teams move faster, no content is lost, and the language barrier disappears.
Deploy today and your team will stop listening to recordings and start reading them.
Contact: - Website: mientrungsoft.com - Email: anhnhatuit@gmail.com - WhatsApp: +84973131884
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