by Brainvire Infotech Pvt. Ltd

The WooCommerce Bridge for SuiteCRM lets you integrate and access all of the features of WooCommerce that you need. Become more efficient by integrating your store with SuiteCRM so that your teams can have a complete overview of all customers and orders.

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#4755 - Syncing stopped since last October

Closed Bug? created by ezoNetworks a year ago

HI, we've had this plugin working flawlessly for about 2 years, but have recently discovered that it stopped syncing WooCommerce orders last fall.

  1. ezoNetworks member avatar

    ezoNetworks

    a year ago

    Hi, I'm following up on out ticket.

    • BrainvireInfotech member avatar

      Brainvire Infotech Pvt. Ltd Provider Affiliate

      a year ago

      Dear Customer,

      It looks like your subscription is canceled(https://ibb.co/c39T3Vm). Can you please renew your subscription and check again?

      Thank you

    • ezoNetworks member avatar

      ezoNetworks

      a year ago

      Hi please see below response form SuiteCRM, our subscription is valid until June of this year, it's the auto renewal that has been cancelled.

      "Hi Paul,

      I checked out your store account and the reason left for this subscription cancellation was “cancelled via PayPal,” whether that was intentional or possibly a PayPal error, I am not sure. Unfortunately, once a subscription is cancelled, I cannot undo that action.

      Even though your annual subscription was cancelled, your product will still work until your next renewal date comes up (around 6/26/2023). At that time, you can simply begin a new order using your payment method of choice here (I would recommend a company credit card over PayPal since you will have more control): https://store.suitecrm.com/addons/woocommerce-bridge/pricing

      I hope that helps explain and please let me know if you have any other questions.

      Take care,

      Jessica

      The SuiteCRM Store"

    • BrainvireInfotech member avatar

      Brainvire Infotech Pvt. Ltd Provider Affiliate

      a year ago

      Hi Customer,

      Can you share your key via email? Please send it to "binita.singh@brainvire.com"

      Will check once and update you.

      Thank you!

  2. BrainvireInfotech member avatar

    Brainvire Infotech Pvt. Ltd Provider Affiliate

    a year ago

    Dear Customer,

    We would like to let you know that we are currently closing the bug. We assumed, based on our earlier communication, that you either have no new problems or that the stated problem had been satisfactorily remedied.

    However, if the problem persists or you run into any additional issues because of the bug, we respectfully ask that you reopen the bug.

    Thank you !

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