ezoNetworks - Profile

Support March 9th, 2023 @ 11:47 am

Hi please see below response form SuiteCRM, our subscription is valid until June of this year, it's the auto renewal that has been cancelled.

"Hi Paul,

I checked out your store account and the reason left for this subscription cancellation was “cancelled via PayPal,” whether that was intentional or possibly a PayPal error, I am not sure. Unfortunately, once a subscription is cancelled, I cannot undo that action.

Even though your annual subscription was cancelled, your product will still work until your next renewal date comes up (around 6/26/2023). At that time, you can simply begin a new order using your payment method of choice here (I would recommend a company credit card over PayPal since you will have more control): https://store.suitecrm.com/addons/woocommerce-bridge/pricing

I hope that helps explain and please let me know if you have any other questions.

Take care,

Jessica

The SuiteCRM Store"

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Syncing stopped since last October

Support March 9th, 2023 @ 10:25 am

Hi, I'm following up on out ticket.

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Billing Address

Support November 18th, 2021 @ 12:11 pm

The customer address is there in wordpress and also in the order module of SuiteCRM, but not in the Contact module.

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Order Status

Support November 18th, 2021 @ 12:09 pm

Hi Thanks for getting back to me so quickly. Yes if I change the status on WooCommerce it does sync properly. The problem that I'm having is the following:

Customer attempts to make purchase but the payment fails, WooCommerce sets the status to "failed" but on sync to SuiteCRM the status shows "pending"

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successful install - not syncing

Support April 27th, 2020 @ 1:18 pm

10:45 Eastern Time works great for me, is this ok with you?

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successful install - not syncing

Support April 27th, 2020 @ 12:13 pm

thanks for the quick reply.

What time were you thinking for the skype call?

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