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Need a landing page for your next campaign? A way for your customers to create support cases? Do your sales reps need a way to enter leads? With WebToModule you can create custom webforms for these any many other users. Supports all modules, including custom modules.

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#665 - Actions > Duplicate Does Not Create A Duplicate Record

Closed Bug? created by Efrounf Verified Purchase 6 years ago

After selecting Actions > Duplicate and a WebtoModule record is saved, a new record is not created but instead the existing record is over written. How can this be fixed so the "Duplicate" function will work properly?

  1. urdhvatech member avatar

    Urdhva Tech Provider Affiliate

    6 years ago

    Hello Efrounf,

    Sorry for the inconvenience. We will check and let you know.

    Thanks & Regards, Team Urdhva Tech.

  2. urdhvatech member avatar

    Urdhva Tech Provider Affiliate

    6 years ago

    Hello Efrounf,

    We have uploaded the latest package[V4.2] on store. Please uninstall the previous and install the latest package. While un-installing the previous one do not remove the tables. Attached screenshot for your reference.

    https://store.suitecrm.com/assets/img/support/webtomodule/a9ac04479112e498ffb675afc267348c/unInstallReference.jpg

    Thanks & Regards, Team Urdhva Tech.

  3. urdhvatech member avatar

    Urdhva Tech Provider Affiliate

    6 years ago

    image

  4. Efrounf member avatar

    Efrounf Verified Purchase

    6 years ago

    Hello,

    Thank you for the response. I have followed your instructions exactly. However now the WebtoModule license webpage will not render in the Admin section. It displays "LBL_WebtoModule_Configuration_Title" and "LBL_WebtoModule_License_Title". Also one of my WebtoModule records will not allow me to Edit it as it displays "Loading page, please wait..."

  5. urdhvatech member avatar

    Urdhva Tech Provider Affiliate

    6 years ago

    Hello Efrounf,

    Sorry for the inconvenience. We have uploaded the latest package[V4.3] on store. Please uninstall the previous and install the latest package. Let us know, it will work or not.

    Thanks & Regards, Team Urdhva Tech.

  6. Efrounf member avatar

    Efrounf Verified Purchase

    6 years ago

    Hello,

    Thank you for the quick response. The license webpage appears to be working properly now. However I am still unable to edit one of my WebtoModule records as it displays "Loading page, please wait...". Also, when I select step 2 in my other WebtoModule record then the GUI "locks up" and I am unable to press any buttons.

  7. urdhvatech member avatar

    Urdhva Tech Provider Affiliate

    6 years ago

    Hello Efrounf,

    Sorry for the inconvenience. Can you please make ajax disabled for the WebToModule and check ?

    You can make module ajax disabled from : admin >> System Settings >> Configure AJAX User Interface

    If you still get the same error then it would be good if you can come on Skype, so we can check it better. Our Skype id is : urdhvatech.

    Thanks & Regards, Team Urdhva Tech.

  8. Efrounf member avatar

    Efrounf Verified Purchase

    6 years ago

    https://join.me/759-524-740

  9. Efrounf member avatar

    Efrounf Verified Purchase

    6 years ago

    Hello,

    For some reason, now when I open any WebtoModule record and go to step 2 (Select module Field(s)) the interface shows "Available fields" as completely empty. Also "Notice: Undefined variable: webformUploadURL in /rokz/www/suitecrm/modules/UT_WebToModule/views/view.setup_wizard.php on line 77" is shown at the top.

  10. urdhvatech member avatar

    Urdhva Tech Provider Affiliate

    6 years ago

    Hello Efrounf,

    Sorry for the inconvenience. It seems your server is configured to show PHP Warning/Notice messages. Please turn off the display error settings in your PHP. Once you turn off it and still you get error, you can come up on Skype so we can check it better.

    Thanks & Regards, Team Urdhva Tech.

  11. Efrounf member avatar

    Efrounf Verified Purchase

    6 years ago

    Hello,

    This appears to have fixed the problem. Does WebToModule support PHP7?

    Thank you, Ethan

    • urdhvatech member avatar

      Urdhva Tech Provider Affiliate

      6 years ago

      Hello Ethan,

      I haven't tested with PHP7 yet. But I believe there won't be any issue with that.

      Thanks & Regards, Team Urdhva Tech

  12. Efrounf member avatar

    Efrounf Verified Purchase

    6 years ago

    Hello, When I edit a WebtoModule record and then "Save Form", a duplicate webform is created instead of overwriting the existing record. Thanks, Ethan

  13. urdhvatech member avatar

    Urdhva Tech Provider Affiliate

    6 years ago

    Hello Ethan,

    It should not happen. It would be good if you can provide us the SuiteCRM access where the issue is generated. I have checked on our instance and it is not generated. Email us your SuiteCRM access[SSH + Credential from which I can logging into CRM] on contact@urdhva-tech.com

    Thanks & Regards, Team Urdhva Tech.

  14. Efrounf member avatar

    Efrounf Verified Purchase

    6 years ago

    Hello, Thank you for fixing the "Edit" button issue with version 4.4. This support case can be closed. Ethan

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