Member SinceNovember 7th, 2017
Last SeenAugust 6th, 2019
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Support April 1st, 2019 @ 10:20 am
Thanks again for your great support.View Comment
Support March 28th, 2019 @ 1:01 pm
Ok we found the function and commented out for the time being, so it ignores relational beans until we have a better solution. Our next problem is that the pdf does not parse html fields as they are displayed, it just outputs the raw html code. Please could you advise if this is possible to correct? Thank youView Comment
Support March 28th, 2019 @ 11:55 am
As an alternative is there a way could could prevent the plugin looking at relational data (entirely or just this module)?
Support March 28th, 2019 @ 11:30 am
We found the issues occurs when we have relationship set between our custom module and Cases, if we remove this relationship the pdf is exports. After looking further at the logs the date time conversion doesn't seem to relate to this issue but there is so much in the debug log it difficult to pinpoint.
Please let us know if you have suggestions, thank youView Comment
Support March 28th, 2019 @ 11:11 am
That's great, thank you we appreciate your support.
Sorry we do not use Skype, please could you email us your contact details?View Comment
Support January 23rd, 2019 @ 1:01 pm
Thank you for your help.
The users are regular users, but we do use https://store.suitecrm.com/addons/securitysuite. This is the only thing I can think of that changes the how users are managed from a standard Suitecrm install, however all roles and groups permissions are set to deny and these are reflected in the CRM; so know SecuirtySuite does not have an issue. I think we will sign up for another free trial of the reporting tool and test it on another suite instance where we are not running SecuritySuite and see if the issue remains.
If your able to test with SecuirtySuite in the meantime to see if there might be a compatibility issue, that would be great but dont worry if you cant we will try to test asap.
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