The Twilio Call Extension adds incoming call, outgoing call, call logging, call notification, call notes and call recording functionality to your SuiteCRM. Users can make calls directly from SuiteCRM, check previous call history, and enjoy the convenience of call getting automatically logged to records containing matching phone numbers.
#3930 - Twilio Extension Will Not Enable
After logging my Twilio account information in the admin portion of the extension, it does not apparently save these account information points and each time I open the extension settings it is disabled and the account info is blank. What can I do to troubleshoot or resolve this error? Thanks.
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"Excellent plugin and great support team. Everything works as described." - chrisely
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chrisely
2 years ago
Dear Customer,
Have you done repair and rebuilt after installing the addon? Please do It once, execute the query once, and check.
2 years ago
Yes I did that as part of the initial install. I did this again and it still is not saving my Twilio config data when I click save. I only have one user tagged with the license I purchased which is not an adminstrative user. Is that the problem? Does the extension only work on admin accounts or when an admin account is tagged with the license?
What are the next steps to troubleshoot?
2 years ago
Dear Customer,
Can you please share your CRM credential? Or please connect on skype. Skype ID: Auro CRM
2 years ago
I don't have skype application on my computer but I think if you message me I can receive it in pidgin, my user is ReidelLawFirm.
2 years ago
Hello,
Can we setup call to review the issue on that. Let mew know your availability and Please conform your email - admin@dashboard.reidellawfirm.com