by Brainvire Infotech Pvt. Ltd

The Twilio Call Extension adds customer calling, logging and recording functionality to your SuiteCRM. Users can make calls directly from SuiteCRM, check previous call history, and enjoy the convenience of calls getting automatically logged to records containing matching phone numbers.

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#3930 - Twilio Extension Will Not Enable

Closed Bug? created by admin28 a year ago

After logging my Twilio account information in the admin portion of the extension, it does not apparently save these account information points and each time I open the extension settings it is disabled and the account info is blank. What can I do to troubleshoot or resolve this error? Thanks.

  1. BrainvireInfotech member avatar

    Brainvire Infotech Pvt. Ltd Provider Affiliate

    a year ago

    Dear Customer,

    Have you done repair and rebuilt after installing the addon? Please do It once, execute the query once, and check.

    • admin28 member avatar

      admin28

      a year ago

      Yes I did that as part of the initial install. I did this again and it still is not saving my Twilio config data when I click save. I only have one user tagged with the license I purchased which is not an adminstrative user. Is that the problem? Does the extension only work on admin accounts or when an admin account is tagged with the license?

      What are the next steps to troubleshoot?

  2. BrainvireInfotech member avatar

    Brainvire Infotech Pvt. Ltd Provider Affiliate

    a year ago

    Dear Customer,

    Can you please share your CRM credential? Or please connect on skype. Skype ID: Auro CRM

    • admin28 member avatar

      admin28

      a year ago

      I don't have skype application on my computer but I think if you message me I can receive it in pidgin, my user is ReidelLawFirm.

    • BrainvireInfotech member avatar

      Brainvire Infotech Pvt. Ltd Provider Affiliate

      a year ago

      Hello,

      Can we setup call to review the issue on that. Let mew know your availability and Please conform your email - admin@dashboard.reidellawfirm.com

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