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Tracks failed and successful logins. Captures remote IP address, typed username and user agent string.

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#2304 - Error to Configure in SuiteCRM 7.11.8

Closed Bug? created by josemanuelmarin 2 months ago

Hello,

I've installed the module in SuiteCRM 7.11.8 and I can't configure the module key.

Too, I have problem when login.

Attach issues images.

image1.png
image2.png

Can you help me, please?

Thanks.

  1. Tuitio member avatar

    Tuitio Provider

    2 months ago

    Hi sorry to hear you have hit a snag with the module. Are you able to navigate to the Admin panel? If so please try running a repair, and pay close attention to the section at the bottom where database queries can sometimes show.

    The reason for asking is that if the install failed part-way through, it may not have created the necessary database table for the login records.

    Note that version 1.0.4 (recently uploaded to SugarOutfitters) more elegantly handles this eventuality.

    Thank you.

  2. josemanuelmarin member avatar

    josemanuelmarin

    2 months ago

    Hello,

    I have installed the new version (1.0.4) and I have apllyed quick repair, but the issue persists.

    Can you help me, please?

    Thanks

  3. Tuitio member avatar

    Tuitio Provider

    2 months ago

    The white screen on the configuration page indicates a PHP error that's being written to the log rather than output to the screen, which is common in production. Can you access the server error logs?

    If not please can you confirm the PHP version (you should be able to access diagnostic information in Admin -> Diagnostic Tool.

    Thank you

  4. Tuitio member avatar

    Tuitio Provider

    2 months ago

    We have now been able to replicate the issue. There has been a library update within SuiteCRM and the location of some of the files in the core application has moved.

    We have uploaded a new version (1.0.5) which fixes the issue.

    Apologies for the inconvenience.

  5. josemanuelmarin member avatar

    josemanuelmarin

    2 months ago

    Thanks!!!

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