by Variance InfoTech Pvt Ltd

Timer Tracker helps users manage time spent on each activity within SuiteCRM. It integrates seamlessly with Billing (both Invoice & Quotes) to make generating billing based on hours accrued for customers a breeze.

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#5252 - Tracking Timlog of multiple users for one contract or case

In Progress Bug? created by brawur Verified Purchase 8 months ago

It is not possible to have more than one user tracking his timelog for one case or contract at the same time. we ned to log the time for multiple usere working on the same contract at the same time. Same is true for working of multiple useres on the same case at the same time..

  1. varianceinfotech member avatar

    Variance InfoTech Pvt Ltd Provider

    8 months ago

    Hello,

    Thank you for reaching out us.

    If Contact Record assigned to Group and each user start timer from their account against the contract then it should track the time for user? You want this kind of feature?

    Regards,
    Variance Infotech PVT LTD

    • office13 member avatar

      brawur Verified Purchase

      8 months ago

      We need to track the time of tow or more users working for one (the same) contract or case at the same time. Right now it is only possible to have one timetracker running for one contract or case at the same time. Two people working for the same contract or case at the same time schould be able to create two individual timetracking records. For example user 1 ist working for case 1 from 8 - 10 o'clock. Then user 2 should be able to work for case 1 as well for example from 9 - 12 o'clock. and both users can track their work using the timetracker extension.

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