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Scalable, Enterprise-Class solution for integrating SuiteCRM with Exchange / Office 365. Synchronize contacts, calendars and tasks. Set rules for auto-archiving of incoming/outgoing emails. Combine (optional) with an Exchange / Office 365 add-on that presents an Email Side-Panel in Outlook and allows users to view, create and edit CRM records from within Outlook.

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#769 - License count exceeded even though the license file contains a sufficient count of users - AGAIN on 15.11.2017

Closed Bug? created by TransWare AG 4 years ago

As we reported in ticket https://store.suitecrm.com/support/suitecrm-exchange-integration/479 we have now again a similar issue. Please find attached the log file and some screenshots: error_when_registering_license.png list_of_users.png

  1. info10 member avatar

    TransWare AG

    4 years ago

    Error in log file: 11.15.2017 9:47:30.571 :- License xml: <?xml version="1.0" encoding="utf-8"?>05555E93DEBE72560B71AFF723F82C1F117341298TransWare AG41https://www.implicitsync.com/Licensing/ServerInfo.ashx020180420157

  2. Implicit member avatar

    Implicit Inc. Provider

    4 years ago

    Hello,

    There is one extra user registration currently applied to your license. Could you please run the configuration tool and make sure all users are removed. After that please reply in this thread so we can reset you license registrations. Then you will be able to register 4 users.

    Thanks.

  3. info10 member avatar

    TransWare AG

    4 years ago

    I have cleared all users out of the Users list and reentered the license key successfully with an error message. Please reset the users count on your server as you suggested before. I will add our four users again after your reset.

  4. info10 member avatar

    TransWare AG

    4 years ago

    Pardon, I meant WITHOUT an error message.

  5. info10 member avatar

    TransWare AG

    4 years ago

    Can you please do your suggested changes? We urgently need the to have the email sync running.

  6. Implicit member avatar

    Implicit Inc. Provider

    4 years ago

    it's done, please re-add users.

    Thanks.

    • info10 member avatar

      TransWare AG

      4 years ago

      Here the steps I have performed: - Opened the user list - List was empty - Added our four users - Clicked the "Save" button - The service was automatically restarted - Then I opened the "About" tab and reentered out license key - Again I got the error message about the exceeded license count

      Please advice the excat steps to be performed.

  7. Implicit member avatar

    Implicit Inc. Provider

    4 years ago

    you do not need to reenter license, just readd users and save.

    • info10 member avatar

      TransWare AG

      4 years ago

      I added the four users and pressed "Save". Please see here the error message in the log: 11.17.2017 16:51:51.389 :- License xml: <?xml version="1.0" encoding="utf-8"?>05555E93DEBE72560B71AFF723F82C1F117341298TransWareAG44https://www.implicitsync.com/Licensing/ServerInfo.ashx020180420155

  8. info10 member avatar

    TransWare AG

    4 years ago

    I will now retry to remove all user, save, and reenter all users.

  9. info10 member avatar

    TransWare AG

    4 years ago

    Please see the error message after reentering the four users. 11.17.2017 16:59:56.782 :- License xml: <?xml version="1.0" encoding="utf-8"?>05555E93DEBE72560B71AFF723F82C1F117341298TransWare AG40https://www.implicitsync.com/Licensing/ServerInfo.ashx020180420155 11.17.2017 16:59:59.413 :- License xml: <?xml version="1.0" encoding="utf-8"?>05555E93DEBE72560B71AFF723F82C1F117341298TransWare AG44https://www.implicitsync.com/Licensing/ServerInfo.ashx020180420155

  10. info10 member avatar

    TransWare AG

    4 years ago

    Here again the two messages: 1.) 11.17.2017 16:59:56.782 :- License xml: <?xml version="1.0" encoding="utf-8"?>05555E93DEBE72560B71AFF723F82C1F117341298TransWare AG40https://www.implicitsync.com/Licensing/ServerInfo.ashx020180420155

    2.) 11.17.2017 16:59:59.413 :- License xml: <?xml version="1.0" encoding="utf-8"?>05555E93DEBE72560B71AFF723F82C1F117341298TransWare AG44https://www.implicitsync.com/Licensing/ServerInfo.ashx020180420155

    • Implicit member avatar

      Implicit Inc. Provider

      4 years ago

      i guess the message is being modified by the editor, could you please copy past the error string ?

  11. info10 member avatar

    TransWare AG

    4 years ago

    Due to the fact that so text in the comments above has not been transported correctly, please find here a screenshot of the errors in the log file: register_error.png

  12. info10 member avatar

    TransWare AG

    4 years ago

    Do you see the screenshot above?

    • Implicit member avatar

      Implicit Inc. Provider

      4 years ago

      yes. and this means there is no error. as you can see the error tag is closed and empty. it was a successful request. i can see that 4 licenses have been successfully obtained for your key.

  13. info10 member avatar

    TransWare AG

    4 years ago

    It is working as described. You can close this ticket.

  14. info10 member avatar

    TransWare AG

    4 years ago

    Please set the state of this issue to closed.

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