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Control what your users can access and save time, money, and frustrations. Lock down sensitive data in SuiteCRM to specific groups or teams. Supports unlimited assigned users, unlimited group assignments to records, custom layouts for each group, login/sudo capabilities and much more.

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#4315 - New fields added to screen saved and published but screen remains the same.

In Progress Bug? created by diegoandsu Verified Purchase 4 months ago

Hi, We have suitecrm 7.11.21 with the corresponding version of security suite. It has been working perfectly fine until today. I modified a screen for a security group (remove one field and add anoter), saved and published but the screen appears the same as it was to the end users (old field displayed, new field not displayed) I have done the repairs (quick, relations,roles) and it makse no difference. The screen studio looks one way but when accessed by users is the 'old' screen.

Weirdly enough I don't have the same problem in our test server which I created by copying the directories from production and database to it. The difference in servers is that production is in the cloud ( and the test is running on a local windows machine.

In the attched images you can see that the field #Osticket was replaced by "Proceso" in studio but still appears when the screen is accessed by users.

  1. diegoandsu member avatar

    diegoandsu Verified Purchase

    4 months ago

    Screen Shot 2022-05-28 at 9.42.14 pm.png

  2. diegoandsu member avatar

    diegoandsu Verified Purchase

    4 months ago

    Screen Shot 2022-05-28 at 9.41.39 pm.png

  3. eggsurplus member avatar

    eggsurplus Provider Affiliate

    4 months ago

    Hi there. This is going to be a file permissions issue that is causing either the layout changes not to save or SuiteCRM to be unable to load the saved layouts. This is all saved in the /custom directory. Be sure to match up permissions, ownership, and double check the user that is running your web server (which is typically Apache).

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
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