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#1967 - Users cannot see module after install 7.11.4

In Progress Bug? created by t Verified Purchase 4 months ago

SuiteCRM 7.11.4

Security 3.1.115 (7.11.4)

We have completed this upgrade and this version is locking out the 'AOS Quotes' module for a number of users

Even though their role states they can view, edit etc
Even if the user is then changed to an admin

The error is the ajax one
Turn ajax off - module fails for the user

This is only happening on certain users, other users the module works fine

Please can we connect to discuss in more detail
Thanks

  1. eggsurplus member avatar

    eggsurplus Provider Affiliate

    4 months ago

    I haven't heard of anything relating to SecuritySuite for this type of error before. Do you see anything in the server logs or crm log around that time? Anything in the browser console for the response of that request when that error happens?

    Seems unlikely SecuritySuite related, but perhaps any answers to those questions may change that.

    • t member avatar

      t Verified Purchase

      4 months ago

      the following request fail using ajax ui

      ttps://staging.XXX/index.php?module=AOS_Quotes&action=index&parentTab=All&ajax_load=1&loadLanguageJS=1
      Status Code: 500
      RESPONSE:
      <script type="text/javascript" src="cache/jsLanguage/AOS_Quotes/en_us.js?v=HWNRqbxkeVlqPsyR3U4-rw"></script>

       Enrolments

        Create Create

      https://staging.XXX.co.uk/cache/index.php?entryPoint=getImage&themeName=SuiteP&imageName=dashletclose.png
      Status Code: 403
      RESPONSE:
      server specific 403 error page.

      When viewing index.php?module=AOS_Quotes directly without ajaxUI
      only the module header is printed within the pagecontent element.

      no footer.

      no messages are logged within the suitecrm log default located at suitecrm.log or within the server error log

    • eggsurplus member avatar

      eggsurplus Provider Affiliate

      4 months ago

      Looks like a potential issue with AOS_Quotes. I suggest reaching out on Github to the SuiteCRM project about this issue. If it were SecuritySuite related I would expect some errors in the logs around the securitygroups tables.

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