by Variance InfoTech Pvt Ltd

The Report and Dashboard add-on offers an intuitive and powerful set of reporting tools for SuiteCRM. It includes various chart types, summary and detailed reports, plus 2-dimensional layouts with exporting capabilities for popular file types.

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#4010 - Not able to add new dashlets.

Closed Bug? created by rkvissco 3 years ago

Hello,

After installing the plugin not able to add new Dashlets. It gives the error "Failed to load resource: the server responded with a status of 500 (Internal Server Error)" in the console.

"Report and Dashboard" is not added on the home page.

  1. rkvissco member avatar

    rkvissco

    3 years ago

    Get the lot's of issues after installing the plugin. Some default functionalities are also not working in CRM, like adding new columns on the listview. And chart reports are also not working in the plugin.

  2. varianceinfotech member avatar

    Variance InfoTech Pvt Ltd Provider

    3 years ago

    Hello

    Apologies for the problem you're facing.

    is it possible for you to share your CRM Credentials, FTP Details where you hosted your CRM?

    If yes then please share with us on "techsupport@varianceinfotech.com" so we can check it from our end and you will get the quick solution.

    We have checked on our Instance and didn't faced the issue which you mentioned.

    Regards, Variance Infotech PVT LTD

  3. rkvissco member avatar

    rkvissco

    3 years ago

    Hello,

    I am working on the local server and it's accessible from the office only.

    CRM version is "Version 7.11.20"

  4. varianceinfotech member avatar

    Variance InfoTech Pvt Ltd Provider

    3 years ago

    Hello

    is it possible for you to share small video or screenshot for the review?

    If yes then please share us on "techsupport@varianceinfotech.com" so we can try the scenario in our Instance which you're doing. If we're not getting the issue which you're facing then we'll connect remotely through Teamviewer or Anydesk.

    Regards, Variance Infotech PVT LTD

    • rkvissco member avatar

      rkvissco

      3 years ago

      Please check the email.

    • varianceinfotech member avatar

      Variance InfoTech Pvt Ltd Provider

      3 years ago

      Yes. We have received your email.

      Tech Team will review and update you on same email.

      Regards, Variance Infotech PVT LTD

  5. varianceinfotech member avatar

    Variance InfoTech Pvt Ltd Provider

    a year ago

    Hello

    Thanks for your valuable support and being our customer. As per our last discussion related to ticket, hope you've received satisfied answer from our support team. For now, We're closing the ticket but if you've any questions or concern feel free to email us on techsupport@varianceinfotech.com or reply to the same ticket.

    Regards,
    Support Team Variance InfoTech Pvt Ltd

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