by Variance InfoTech Pvt Ltd

Profile scores allow customer-facing teams to prioritize and pay attention to significant (potential) customers.

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#2185 - Profile Scoring triggering a save in DetailView

Closed Bug? created by Capsid Verified Purchase 6 months ago

Hello,

Everytime the DetailView is opened for a ScoringPlugin Module (Accounts, Contacts, Opportunities in our case) the save() Function of that tool is triggered.
You can check that clearly by looking at date_modified values of the records (it changes every time you to a DetailView). This is a huge performance Issue for us.

Solution could be that the Scoring Plugin has a schedular function (Option to choose between every DetailView call or using the Schedular) that calculates and saves the scoring values into the database in the background and not on every DetailView call.

Kind Regards

  1. varianceinfotech member avatar

    Variance InfoTech Pvt Ltd Provider

    6 months ago

    Hello Capsid,

    Thanks for your feedback.

    We'll check and update you.

    Regards,
    Variance Infotech PVT LTD

  2. varianceinfotech member avatar

    Variance InfoTech Pvt Ltd Provider

    6 months ago

    Hello Capsid,

    We've updated our new release on SuiteCRM Store which is covered your Detail View issue like every time you've open detail view and it'll update modified time.

    Please download latest release from SuiteCRM Store.

    Regards,
    Variance Infotech PVT LTD

  3. varianceinfotech member avatar

    Variance InfoTech Pvt Ltd Provider

    one week ago

    Hello

    Thanks for your valuable support and being our customer.
    As per our last discussion related to ticket, hope you've received satisfied answer from our support team.
    For now, We're closing the ticket but if you've any questions or concern feel free to email us on techsupport@varianceinfotech.com or reply to the same ticket.

    Regards,
    Support Team
    Variance InfoTech Pvt Ltd
    www.varianceinfotech.com

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