Profile scores allow customer-facing teams to prioritize and pay attention to significant (potential) customers.
#1340 - Bug
Hello,
Bug description: Suitecrm Menu: Administration => PROFILE SCORING => Edit Scoring After a scoring entry for a certain module ("Target Module": Accounts) is set to "inactive" Another profile scoring entry can not be added for this "Target Module" and this message is displayed: "Profile Scoring already set for Accounts - if you set current profile scoring to active than it will inactive other profile scoring currently exist.To get latest scoring click on 'Calculate Scoring' Again."
What is the purpose of setting the profile scoring entry to "inactive" if another profile scoring cannot be added with the same"Target Module"?
Kind Regards
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"Great product, the plugin does what we need for scoring individual entries in Suitecrm. Their Customer Support is very fast and responds to every issu..." - jobvector GmbH
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5 years ago
Hello,
We've updated latest release for this.
Which covers problem of applying multiple profile scoring for single module.
Regards, VIPL Team
5 years ago
Two conditions can be active for the same module. Also, the profile score of the two conditions are added together and evaluated based on the profile scoring table of one entry, see also screenshots
5 years ago
5 years ago
Hello,
1) First Record of Profile Scoring : Combined Condition -> Score equals to 20 Conditional Operator -> OR Fields Condition -> Name equals to John Smith OR Fax equals to 211
2) Second Record of Profile Scoring Individual Condition Fields Condition -> Name equals to John Smith -> Action is Add -> Score is 80 Fields Condition -> Fax equals to 211 -> Action is Sub -> Score is 30
If condition match in First Record of Profile Scoring then score will be 20 if Condition match in Second Record of Profile Scoring then score will be (80-30) 50
Total Score is 20+50 = 70
Expected result will be in below screen shot,
5 years ago
How does the Scoring Addon decide which "Record of Profile Scoring" it will choose if Account has the values: Name: John Smith Fax: 211
5 years ago
It will consider both the condition . It means it will display combined score
5 years ago
What if the Profile Scoring section has differences in "min" and "max" scores of the two Records? For Example: https://prnt.sc/kokfhw
https://prnt.sc/kokflt
This feature helps at the current situation but is very confusing, please consider the solution that I proposed here: https://store.suitecrm.com/support/profile-scoring/1383
5 years ago
Hello,
If two records condition matched then it will consider second record's min/max score for Rating(Star)
4 years ago
Hello
Thanks for your valuable support and being our customer. As per our last discussion related to ticket, hope you've received satisfied answer from our support team. For now, We're closing the ticket but if you've any questions or concern feel free to email us on techsupport@varianceinfotech.com or reply to the same ticket.
Regards, Support Team Variance InfoTech Pvt Ltd www.varianceinfotech.com