If you are dealing with the standard CRM file uploading restrictions, there is a better way to manage the various file types you need access to. With the Multiple File Upload add-on for SuiteCRM, gain the ability to upload multiple file types, documents, and images directly in your CRM.
#5044 - Unable to view files in PDF uploaded using the add-on
I am using SuiteCRM Version 7.13.1 hosted on Linux Ubuntu PHP Version is 7.4.33
Once a pdf file is uploaded on the CRM and you try to view it, you are unable to. Even if it downloads, you are still unable to view it.
7 months ago
Hi,
The plugin is operating smoothly without any issues. We have tested its functionality, and it is working seamlessly as intended. Regarding the PDF file issue you mentioned, From our side PDF downloads and viewing are indeed operating smoothly.
To help you resolve this matter promptly, we kindly request you check and adjust the file permissions on your server. Alternatively, you can share your login credentials with us securely via email, and our technical support team will assist you in resolving the PDF file downloading and viewing issue.
Send Email to info@helfertech.com
Thank You.
7 months ago
Hello Helfertech,
Can we schedule a zoom session to give you access to the server? If this is okay, what time would work for you?
Regards, Rita
7 months ago
Hi,
Thank you for reaching out to us for assistance with your issue. To proceed with the process, please provide us with your Zoom ID. You can send it to us at this email address: info@herlfertech.net
Once we receive your Zoom ID, we will promptly schedule a meeting and connect with you to address your concerns.
Thank You.
7 months ago
*Email Address: info@helfertech.com
6 months ago
The Zoom ID has been sent to the email address shared.
6 months ago
Hi,
We have received the Zoom ID via email.
Thank You.
6 months ago
Alright.
I would be expecting the meeting schedule then.
6 months ago
Hi, can we have the meeting by 12PM WAT?
6 months ago
Hi,
Yes, we can have the meeting by 12PM WAT. Sending you the details via Email regarding the meeting. Thank you for your cooperation.
Thank You.