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#3687 - Mautic activities are not pulled
Hello
We are not able to get Mautic Activities under the contact. Below is a snippet from error logs.
[2021-06-17 17:27:20] mautic.NOTICE: PHP Notice - Undefined variable: result - in file /var/www/[server_name]/public_html/plugins/EVolpeMarketingAutomationBundle/Controller/EVolpeActivityTrait.php - at line 370 {"type":"page","entity":null,"lead_id":"66634","tracking_id":"qz8cxl3gas81ztuyvbvt311"} [] [2021-06-17 17:27:20] mautic.NOTICE: PHP Notice - Trying to access array offset on value of type null - in file /var/www/[server_name]/public_html/plugins/EVolpeMarketingAutomationBundle/Controller/EVolpeActivityTrait.php - at line 370 {"type":"page","entity":null,"lead_id":"66634","tracking_id":"qz8cxl3gas81ztuyvbvt311"} []
Can you please check your code and update us on how to address this. We think this is breaking the mautic flow as the points are not being updated by the actions.
Endymion
2 years ago
Here is the subpanel under that contact. it has a lot of history in Mautic.
2 years ago
Thank you John for your message. Can you provide the Mautic, SuiteCRM, Integrator and php version for each instance and the version of the installed CRM package and Mautic integrator plugin that you use?
2 years ago
Mautic 3.2.0 SuiteCRM Version : 7.11.19 Integrator : eVolpe_CRM_Mautic_4.0.241 and eVolpe_Mautic_CRM_4.0.118 PHP Version 7.4.3
2 years ago
From the attached screenshot, we noticed that there is no access to data related to Mautic integration (No Access label) on the currently logged in user. Please grant yourself access to these items according to https://store.suitecrm.com/docs/mautic-suitecrm-integrator/configuration-guide (CRM Plugin -> Step 1: Mautic License Management) - example with user Jim Brennan who has been added accesses. Please let me know if everything is OK after this.
2 years ago
The error logs shared in the Original post are on the Mautic server. CRM and Mautic are on different Servers. What i also see is that the CRM type field is also not populating.
2 years ago
This user has a lot of history and activities under his contact in mautic. On the CRM sidet the activities are not being pulled. You can see the screenshots with authentic user.](https://store.suitecrm.com/assets/img/support/mautic-suitecrm-integrator/213e548f53b9cc709087408ca5d88d62/Screenshot%202021-06-18%20at%204.26.30%20PM.png "Screenshot 2021-06-18 at 4.26.30 PM.png")
2 years ago
2 years ago
Can you send us logs from Mautic and SuiteCRM and PHP server logs?
2 years ago
Please share an email address where we can send the logs and discuss this issue further.
2 years ago
maciej.jankiewicz@evolpe.pl
2 years ago
Logs have been sent. Please check.
2 years ago
Thanks! I've forwarded to our developers already.
2 years ago
Unfortunately, we didn't find anything in the logs.
2 years ago