SuiteCRM & Mautic Integrator

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#3687 - Mautic activities are not pulled

Closed Bug? created by john5 3 years ago

Hello

We are not able to get Mautic Activities under the contact. Below is a snippet from error logs.

[2021-06-17 17:27:20] mautic.NOTICE: PHP Notice - Undefined variable: result - in file /var/www/[server_name]/public_html/plugins/EVolpeMarketingAutomationBundle/Controller/EVolpeActivityTrait.php - at line 370 {"type":"page","entity":null,"lead_id":"66634","tracking_id":"qz8cxl3gas81ztuyvbvt311"} [] [2021-06-17 17:27:20] mautic.NOTICE: PHP Notice - Trying to access array offset on value of type null - in file /var/www/[server_name]/public_html/plugins/EVolpeMarketingAutomationBundle/Controller/EVolpeActivityTrait.php - at line 370 {"type":"page","entity":null,"lead_id":"66634","tracking_id":"qz8cxl3gas81ztuyvbvt311"} []

Can you please check your code and update us on how to address this. We think this is breaking the mautic flow as the points are not being updated by the actions.

  1. john5 member avatar

    john5

    3 years ago

    Here is the subpanel under that contact. it has a lot of history in Mautic.

    Screenshot 2021-06-17 at 11.49.59 PM.png

  2. eVolpe member avatar

    eVolpe Consulting Group Provider

    3 years ago

    Thank you John for your message. Can you provide the Mautic, SuiteCRM, Integrator and php version for each instance and the version of the installed CRM package and Mautic integrator plugin that you use?

    • john5 member avatar

      john5

      3 years ago

      Mautic 3.2.0 SuiteCRM Version : 7.11.19 Integrator : eVolpe_CRM_Mautic_4.0.241 and eVolpe_Mautic_CRM_4.0.118 PHP Version 7.4.3

  3. eVolpe member avatar

    eVolpe Consulting Group Provider

    3 years ago

    From the attached screenshot, we noticed that there is no access to data related to Mautic integration (No Access label) on the currently logged in user. Please grant yourself access to these items according to https://store.suitecrm.com/docs/mautic-suitecrm-integrator/configuration-guide (CRM Plugin -> Step 1: Mautic License Management) - example with user Jim Brennan who has been added accesses. Please let me know if everything is OK after this.

    • john5 member avatar

      john5

      3 years ago

      The error logs shared in the Original post are on the Mautic server. CRM and Mautic are on different Servers. What i also see is that the CRM type field is also not populating. Screenshot 2021-06-18 at 2.50.51 PM.png

    • john5 member avatar

      john5

      3 years ago

      This user has a lot of history and activities under his contact in mautic. On the CRM sidet the activities are not being pulled. You can see the screenshots with authentic user. ![Screenshot 2021-06-18 at 4.26.30 PM.png](https://store.suitecrm.com/assets/img/support/mautic-suitecrm-integrator/213e548f53b9cc709087408ca5d88d62/Screenshot%202021-06-18%20at%204.27.20%20PM.png "Screenshot 2021-06-18 at 4.27.20 PM.png")

    • john5 member avatar

      john5

      3 years ago

      Screenshot 2021-06-18 at 4.27.20 PM.png

  4. eVolpe member avatar

    eVolpe Consulting Group Provider

    3 years ago

    Can you send us logs from Mautic and SuiteCRM and PHP server logs?

  5. john5 member avatar

    john5

    3 years ago

    Please share an email address where we can send the logs and discuss this issue further.

  6. eVolpe member avatar

    eVolpe Consulting Group Provider

    3 years ago

    maciej.jankiewicz@evolpe.pl

  7. john5 member avatar

    john5

    3 years ago

    Logs have been sent. Please check.

  8. eVolpe member avatar

    eVolpe Consulting Group Provider

    3 years ago

    Thanks! I've forwarded to our developers already.

  9. eVolpe member avatar

    eVolpe Consulting Group Provider

    3 years ago

    Unfortunately, we didn't find anything in the logs.

    1. If you enter the Marketing Activities module ([suitecrm_url] /index.php?module=ev_MauticActivities&action=index), are there any records?
    2. In the Mautic database, do you have entries in the ev_integration_queue table with a value of -2 or 10 in the process_status column?

  10. eVolpe member avatar

    eVolpe Consulting Group Provider

    3 years ago

    1. Plase check ev_history_activity_queue too.
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