SuiteCRM & Mautic Integrator

Hello,

I forwarded your message to our developers. I'll let you know ASAP.

Best, Maciej Jankiewicz eVolpe Support Team

I have sent you the solution by e-mail.

Let me know if anything is unclear.

Best, MJ

Hello, Thank you very much. We were able to finish configuration properly.

Now we do have another question. We have roughly +8.000 contacts in SuiteCRM not including leads. These 8k contacts have emails and are not duplicate. Attached a picture of the query directly to the database of SuiteCRM. The issues is that Mautic only got 1.403 contacts sync from SuiteCRM. What could be causing this? no error on mautic no error on Suitecrm log. We are syncing leads and contacts. Is it the sync only to contacts and leads created_by = id of user selected on the installation? If it is this, we still have +3k contacts for the user we installed license. Let us know what could be happening or what should we check.

Attached some pictures.

Hello,

That's good to hear :)

As for the next problem, I am not sure what to advise, so I send it to our technical department. I'll let you know.

Best, MJ

ok, thanks.

I forgot to add one picture. The picture shows we created the token, just in case the technical department wonders if we created it or not. But we have partial sync of contacts and leads, not all of them.

We await for technical dpt, reply. Thanks

Hello, We do have two more questions: 1) We have several contacts fields on mautic that are not shown on the SuiteCRM connector (mapping fields setting). For example Gender, Type of Contact/Lead, and some others. You can check pictures. Attached picture of mautic fields, and pictures of SuiteCRM connector field mappings settings. You will see that Gender and crm_type are on the Mautic but not on the SuiteCRM mappings.

2) What happens if a Lead is converted to a contact? does the integrator track that somehow?

regards, Alcides

Hello, It looks like our plugin configured is fine. What version of Mautic do you have?

Best, Maciej Jankiewicz

It's 3.2.0, isn't it?

MJ

yes Current Version 3.2.0

We have indeed noticed there are problems with version 3.2.0. We will try to find the cause in the coming days. There may be problems for now ((our plugin works fine with older versions).

MJ

Hello, would like to know if you have been able to check the issue. Let me know if you would like to schedule a zoom or skype meeting and check together with your dev team.

Hello, Sorry for delay. Unfortunately, we have not yet resolved the problem. This issue affects version 3.2.0. We have to solve it internally and then we will update our integrator for everyone. I'll let you know.

MJ

Hello, We're still working on that. I will probably know more in early April.

MJ

Hello, ok, we are looking forward to use this integrator. Let us know when you have any updates

I'll let you know. I hope that would be sooner rather than later.

MJ

Hello,

We took another look at this issue.

** 1) REGARDING TO MAPPING FIELDS:**

Probably the cache related to API mechanisms was badly rebuilt. Therefore, the logs include this:

_Mon Apr 19 10:18:34 2021 [15454][1][FATAL] MAUTIC API ERROR, type: , code: 404, message: The response has unexpected status code (404).

Response: {"errors":[{"message":"Requested URL not found: \/mautic_review\/api\/contacts\/list\/fields","code":404,"type":null}]}_

Please do:

a) in SSH Mautic:

cd /var/cache/ rm -r * cd bin/console cache:clear bin/console cache:warmup

b) If that doesn't help, do the same again, but instead of the last two commands _(bin / console ..._) and just refresh any Mautic page (the cache will rebuild itself then)

** 2) REGARDING TO SYNC ONLY PARTS OF 8K CONTACTS**

Please enter the edit view of unsynchronized contact in CRM. Please save the changes. Check if contact has been made in Mautic.

**3) REGARDING TO CONVERTING LEAD TO CONTACT**

Converting a Lead to a Contact (assuming it has a valid e-mail address) causes the Contact to be synchronized with Mautic (not the Lead). According to the Contacts> Leads> Targets record hierarchy.

Hello,

Have our suggestions been helpful?

MJ