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Display Namepiesalud
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Member SinceDecember 20th, 2020
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Last SeenJuly 19th, 2021
piesalud does not have any add-ons for sale.
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Support July 19th, 2021 @ 3:18 pm
Hello
After more than 6 months of purchasing this license. After several Emails, and after a long time waiting, you could not solve the problem.
I found another tool, so I am not going to use this suitecrm Mautic Integrator.
Please cancel this service and give my money back. Thanks
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Support March 29th, 2021 @ 10:29 pm
Hello, ok, we are looking forward to use this integrator. Let us know when you have any updates
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Support March 16th, 2021 @ 5:02 pm
Hello, would like to know if you have been able to check the issue. Let me know if you would like to schedule a zoom or skype meeting and check together with your dev team.
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Support February 25th, 2021 @ 3:00 pm
Hello, We do have two more questions: 1) We have several contacts fields on mautic that are not shown on the SuiteCRM connector (mapping fields setting). For example Gender, Type of Contact/Lead, and some others. You can check pictures. Attached picture of mautic fields, and pictures of SuiteCRM connector field mappings settings. You will see that Gender and crm_type are on the Mautic but not on the SuiteCRM mappings.
2) What happens if a Lead is converted to a contact? does the integrator track that somehow?
regards, Alcides
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Support February 25th, 2021 @ 1:15 pm
I forgot to add one picture. The picture shows we created the token, just in case the technical department wonders if we created it or not. But we have partial sync of contacts and leads, not all of them.
We await for technical dpt, reply. Thanks
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Support February 25th, 2021 @ 1:01 am
Hello, Thank you very much. We were able to finish configuration properly.
Now we do have another question. We have roughly +8.000 contacts in SuiteCRM not including leads. These 8k contacts have emails and are not duplicate. Attached a picture of the query directly to the database of SuiteCRM. The issues is that Mautic only got 1.403 contacts sync from SuiteCRM. What could be causing this? no error on mautic no error on Suitecrm log. We are syncing leads and contacts. Is it the sync only to contacts and leads created_by = id of user selected on the installation? If it is this, we still have +3k contacts for the user we installed license. Let us know what could be happening or what should we check.
Attached some pictures.
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Support January 26th, 2021 @ 10:28 pm
Can you provide an email I cannot attach suitecrm log here. I'm pasting here:
THIS IS WITH ERROR LEVEL LOG:
Tue Jan 26 17:13:01 2021 [14243][1][FATAL] Job cc62ab5b-4bb0-fd08-9c11-601093cd382a (PIESALUD - Actualizar estado de las citas planificadas hace 5 horas por incumplidas a las 8 AM) failed in CRON run Tue Jan 26 17:13:52 2021 [14225][53f18422-1506-3c37-a445-4edeb679b662][FATAL] Mysqli_query failed. Tue Jan 26 17:13:52 2021 [14225][53f18422-1506-3c37-a445-4edeb679b662][FATAL] Query Failed: ALTER TABLE pds_imagenfp modify COLUMN imagen text NULL : MySQL error 1406: Data too long for column 'imagen' at row 1 Tue Jan 26 17:13:52 2021 [14225][53f18422-1506-3c37-a445-4edeb679b662][FATAL] Exception handling in /home/soel/public_html/podosys.piesalud.com/include/MVC/Controller/SugarController.php:400 Tue Jan 26 17:13:52 2021 [14225][53f18422-1506-3c37-a445-4edeb679b662][FATAL] Exception in Controller: Error de base de datos. Por favor, consulte SuiteCRM error .log para más detalles. Tue Jan 26 17:13:52 2021 [14225][53f18422-1506-3c37-a445-4edeb679b662][FATAL] backtrace:
0 /home/soel/public_html/podosys.piesalud.com/include/database/DBManager.php(353): sugar_die('Error de base d...')
1 /home/soel/public_html/podosys.piesalud.com/include/database/DBManager.php(328): DBManager->registerError(' Query Failed: ...', ' Query Failed: ...', 'Error with MySQ...')
2 /home/soel/public_html/podosys.piesalud.com/include/database/MysqliManager.php(179): DBManager->checkError(' Query Failed: ...', 'Error with MySQ...')
3 /home/soel/public_html/podosys.piesalud.com/include/database/MysqlManager.php(616): MysqliManager->query('ALTER TABLE pds...', 'Error with MySQ...')
4 /home/soel/public_html/podosys.piesalud.com/include/database/DBManager.php(764): MysqlManager->repairTableParams('pds_imagenfp', Array, Array, true, NULL)
5 /home/soel/public_html/podosys.piesalud.com/modules/Administration/repairDatabase.php(119): DBManager->repairTable(Object(PDS_ImagenFP), true)
6 /home/soel/public_html/podosys.piesalud.com/modules/Administration/QuickRepairAndRebuild.php(138): include_once('/home/soel/publ...')
7 /home/soel/public_html/podosys.piesalud.com/modules/Administration/QuickRepairAndRebuild.php(120): RepairAndClear->repairDatabase()
8 /home/soel/public_html/podosys.piesalud.com/cache/upgrades/temp/1Gc2Mh/scripts/post_install.php(38): RepairAndClear->repairAndClearAll(Array, Array, true, false)
9 /home/soel/public_html/podosys.piesalud.com/cache/upgrades/temp/1Gc2Mh/scripts/post_install.php(17): repairAndRebuild()
10 /home/soel/public_html/podosys.piesalud.com/modules/Administration/UpgradeWizard_commit.php(347): post_install()
11 /home/soel/public_html/podosys.piesalud.com/include/MVC/View/SugarView.php(818): include_once('/home/soel/publ...')
12 /home/soel/public_html/podosys.piesalud.com/include/MVC/View/views/view.classic.php(72): SugarView->includeClassicFile('cache/upgrades/...')
13 /home/soel/public_html/podosys.piesalud.com/include/MVC/View/SugarView.php(211): ViewClassic->display()
14 /home/soel/public_html/podosys.piesalud.com/include/MVC/Controller/SugarController.php(435): SugarView->process()
15 /home/soel/public_html/podosys.piesalud.com/include/MVC/Controller/SugarController.php(375): SugarController->processView()
16 /home/soel/public_html/podosys.piesalud.com/include/MVC/SugarApplication.php(113): SugarController->execute()
17 /home/soel/public_html/podosys.piesalud.com/index.php(52): SugarApplication->execute()
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Support January 20th, 2021 @ 3:50 pm
Hello
PHP Version 7.2.24-0 ubuntu 18.04.7 Mautic 3.2.0 SuiteCRM 7.10.13 PLUGIN USED: Mautic Side: eVolpe_Mautic_CRM_4.0.118 SuiteCRM side: eVolpe_CRM_Mautic_4.0.241
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Support January 18th, 2021 @ 12:53 pm
Hello, we need support to complete the installation of this plugin. Is giving errors when installing the SuiteCRM part, please check pictures attached on previous comment
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