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#3398 - No mautic contact getting added to the suitecrm

Closed Feature created by jcontreras 3 years ago

Hello,

I have installed and connected successfully the mautic and suitecrm installations but no lead gets added to suitecrm when a form on mautic submits.

Installation Environment details: Mautic v 3.2.5 SuiteCRM v 7.10.25 eVolpe_CRM_Mautic_4.0.241 eVolpe_Mautic_CRM_4.0.118

Please help to resolve.

Thanks!

  1. eVolpe member avatar

    eVolpe Consulting Group Provider

    3 years ago

    Hello Joel,

    First of all, we are very happy to know that you're interested in our services.

    Did you check our documentation (section about adding leads)? Please visit https://store.suitecrm.com/docs/mautic-suitecrm-integrator/features

    There you will find all the necessary information about how our plugin works.

    If that doesn't help, let us know quickly. We will suggest other solutions or organize a skype call to help you :)

    Best, Maciej Jankiewicz eVolpe Support Team

    • jcontreras member avatar

      jcontreras

      3 years ago

      Hello Maciej,

      I followed the integration steps and was able to link the suitecrm and mautic once but I still see errors like 'There was an error encountered when trying to synchronize with CRM' in mautic. I had setup a campaign in Mautic to add to suiteCRM when a user gets 10 points that too is not working. What else do I do? How do I find what the errors are?

      I am working for Mr. Joel Contreras who bought this plugin. It will be nice if you can add my email id 'farha.abidi@gmail.com' to your response.

      Best regards, Farha

      Thank you

  2. eVolpe member avatar

    eVolpe Consulting Group Provider

    3 years ago

    The problem was explained in the e-mail correspondence.

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