by Izertis

Create documents in docx, xlsx (MS Office Word and Excel), odt, ods (LibreOffice and OpenOffice) and pdf format without MS Office or others plugins installed from any module and subpanel using templates.

Includes a 30 day guarantee
Try it Now

#520 - Not working

Closed General Question created by bsalouris 3 years ago

The module has installed ok. however when I try to create a document it gets a blank screen. Running SuiteCRM 7.7.7. Would appreciate some help

  1. bsalouris member avatar

    bsalouris

    3 years ago

    Can I get a response to the above, alternatively please refund a refund.

  2. dharma member avatar

    Izertis Provider

    3 years ago

    Hi there,

    Sorry very much for the delay in answering you.
    MMR has been tested in SuiteCRM 7.9.1 and works fine.
    There must be a installation problem.
    Please, review if the templates files exist in the "/document_templates" installation directory of Sugar. Also review that these files have the right permissions to be read from SugarCRM.
    You can also look at the logs of PHP and SugarCRM to see if it is giveing errors when generating the documents.
    Hope that helps.

    Regards,

    Anabel

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...
Rating
  • "It has improved our processes so much! Admin cut in half! We send a webform to clients to sign up straight into CRM then generate and print their paperwork to sign."

    Read More Reviews