by Variance InfoTech Pvt Ltd

List Summary Plugin is used to show summarized data of any modules as well as sub-panel module of selected module using mathematical operation (Count, Min, Max, Sum, Average etc..)

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#2445 - Doesn't work

Closed Bug? created by peterzipper 2 months ago

Hi there,

this plugin did the following:
1) it does not work - at all
2) it locked me out of my admin panel with crashing my server (500 error)

Detailed log:

GET /index.php?module=Users&action=EditView&record=1 HTTP/2 https://unos.convernatics.com/index.php?module=Employees&action=index Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36    0 Apache SSL/TLS access
2019-12-22 17:51:28 Error         .059398 [INFO] [5033] [212.95.6.60:32747:HTTP2-1011] File not found [/var/www/vhosts/[DOMAIN]/httpdocs/custom/include/VIListSummary/js/VIRelatedModuleListview.js]             Apache error
2019-12-22 17:51:28 Error         .083650 [INFO] [5033] [212.95.6.60:32747:HTTP2-1013] File not found [/var/www/vhosts/[DOMAIN/httpdocs/custom/include/VIListSummary/js/VIPrimaryModuleListview.js]             Apache error
2019-12-22 17:51:28 Error         .115375 [INFO] [5033] [212.95.6.60:32747:HTTP2-1015] File not found [/var/www/vhosts/[DOMAIN/httpdocs/custom/include/VIListSummary/css/VIListSummaryLogicHook.css]             Apache error
2019-12-22 17:51:28 Error         .948610 [NOTICE] [5033] [212.95.6.60:32747:HTTP2-1019] [STDERR] PHP Parse error: syntax error, unexpected '$mod_strings' (T_VARIABLE) in /var/www/vhosts/[DOMAIN/httpdocs/custom/modules/Administration/Ext/Language/de_DE.lang.ext.php on line 65

So 2 things:
-) how to get access to my admin panel again?
-) how to uninstall this plugin?

I cancelled the test period via PayPal as this plugin doesn't work.

  1. varianceinfotech member avatar

    Variance InfoTech Pvt Ltd Provider

    2 months ago

    Hello,

    Apologies for problem you've facing.

    is it possible to share your CRM Access, FTP Details and Database Access ?

    If yes then please share us on "info@varianceinfotech.com". So we can check problem on your instance.

    Regards,
    Variance Infotech PVT LTD

    • peterzipper member avatar

      peterzipper

      2 months ago

      Hi,

      I'm sorry - the instance runs on a production server and therefore I am not able to provide the details you are asking for.
      We can schedule a Team Viewer Session where you will have access to everything. I just need to oversee it, as there is data of other clients on the Server.
      I can make time today at 20:00 UTC+1 or tomorrow at 09:00 UTC+1. Let me know which time is more comfortable for you.

      Thanks
      Peter

  2. varianceinfotech member avatar

    Variance InfoTech Pvt Ltd Provider

    one week ago

    Hello

    Thanks for your valuable support and being our customer.
    As per our last discussion related to ticket, hope you've received satisfied answer from our support team.
    For now, We're closing the ticket but if you've any questions or concern feel free to email us on techsupport@varianceinfotech.com or reply to the same ticket.

    Regards,
    Support Team
    Variance InfoTech Pvt Ltd
    www.varianceinfotech.com

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