by Brainvire Infotech Pvt. Ltd

The Internal Note add-on for SuiteCRM helps you easily communicate with teammates in an organized way, without having to switch tabs to a different messaging program. Write daily, internal-only notes and keep everyone updated in one convenient place that is also related to the CRM record.

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#3679 - no button on reponses to a root message

Closed General Question created by ohot 2 years ago

Hello,

I installed the 'Internal Notes' Plugin on a version 7.10.27 of SuiteCRM.

In English, everything works fine. I configured the Tickets module, and the Internal Notes subpanel is there, where it is suposed to be. We can add notes, respond to them.

The problem I am having is that I don't have the 'Edit' button on the responses. It only appears on the root messages of the discussion. No button on the responses. We can therefore neither modify them, nor respond to them, nor delete them.

Is this the normal operation, or is it a problem with the settings? if this is normal, have you planned to add this feature?

Regards,

Olivier HOT

  1. BrainvireInfotech member avatar

    Brainvire Infotech Pvt. Ltd Provider Affiliate

    2 years ago

    Dear Olivier,

    Thanks for reaching us. You cannot edit the note once submitted.

    If you want that feature, we can do customization for you. Please let us know.

    Skype: Auro CRM

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