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#1907 - Emails attached to Opportunities not showing in History Timeline.

Closed Bug? created by R&D Tax Solutions Verified Purchase a year ago

Emails attached to Opportunities are not showing in History Timeline. See screenshot.

SuiteCRM 7.10
PHP 7.2.16
MySQL 5.6
CentOS Linux release 7.6

Screenshot 2019-04-16 at 15.06.18.png

  1. nhat.thieu member avatar

    SuiteCRM Addon Provider Affiliate

    a year ago

    Thanks You! Can you please give us step by steps you did? I have tried with v7.8.0 and 7.11.2 It's working fine.

    • evgeni member avatar

      R&D Tax Solutions Verified Purchase

      a year ago

      We are on SuiteCRM v 7.10.15. Steps to reproduce are:
      1. Send an email to myself.
      2. Go to CRM email inbox.
      3. Select this email -> Bulk Action -> Import to the opportunity.
      4. Go to the opportunity and verify that the email has been attached to the opportunity (I check the the opportunity -> history subpanel).
      5. Check if the same email shows in the History Timeline. (in our case it doesnt show - also as per screenshot)

    • nhat.thieu member avatar

      SuiteCRM Addon Provider Affiliate

      a year ago

      Thanks for your describe,
      I have tried reproduced as your described, It’s working for me. I can see many activity show on your timeline. And timeline is sorting base on date sent/ received so It’ displayed in bottom. You can scroll mouse and click load more to check. To limit, from Record Type dropdown, can you please select just show emails on timeline to verify.
      Hope you reply soon.

    • evgeni member avatar

      R&D Tax Solutions Verified Purchase

      a year ago

      Thank you. Yes, I have located the email now in the history timeline. Issue is caused by a date interpretation problem, which is showing the email date as 'Unknown' in the timeline and sorting it at the bottom of the timeline stack.

      The email itself has date_sent_received correctly set, so it seems is a problem with how your code interprets the date/time stamp of the emails.

      See screenhots.

      Screenshot 2019-04-17 at 12.57.42.png

      Screenshot 2019-04-17 at 13.01.35.png

  2. nhat.thieu member avatar

    SuiteCRM Addon Provider Affiliate

    a year ago

    Thanks You! So, I will close this ticket and leave to the issue relate to date time stamp.

    • evgeni member avatar

      R&D Tax Solutions Verified Purchase

      a year ago

      Pls leave it open for now. I will verify both issues are resolved, once we have new code, and update both tickets.

    • nhat.thieu member avatar

      SuiteCRM Addon Provider Affiliate

      a year ago

      Can you give me actually value of date in database? It will easy for us reproduced it.

    • evgeni member avatar

      R&D Tax Solutions Verified Purchase

      a year ago

      In DB date_sent_received is stored as '2019-04-17 10:31:00'

  3. evgeni member avatar

    R&D Tax Solutions Verified Purchase

    a year ago

    Tested and resoved. This ticket can be closed.

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