eSign-RightSignature a complete SuiteCRM and RightSignature integration which allows you to send the documents and templates for signature directly from CRM. Send your Contracts, NDAs, Agreements and have them signed by your customers online. Track status of each RightSignature document sent via SuiteCRM
#922 - 30 day trial and Rightsignature
Hi i beleived i was enetering a 30 day trail but i seem to have been charged for full version. Also i send and email requsting the api key fom Rightsignature and have received no response. Been charged for app and can't even access the setting to test.
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"Solid add-on module - Very useful for our operations. Excellent customer support. Reasonable pricing." - jmarsh
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6 years ago
Hi,
You will be in trial period itself for 30 days, you can get refunds during that period. But we are sure you will not wish to refund once to check the plugins capabilities and features for sending contracts to different entities of CRM.
If you have applied for the API key, Rightsignature team would definitely get in touch with you and a lot one. If not please feel free to get in touch with them again via email or support.
Feel comfortable to ask any questions you may have.
Thanks & Regards, Team Urdhva Tech
6 years ago
Still not managed to get API key
6 years ago
That is really strange. Did you managed to contact them by any means? Email? Try there tweeter handle to get the support.
6 years ago
I have tweeted them for you. Let’s wait for the reply. https://twitter.com/urdhvatech/status/959492089636704256
6 years ago
Hi I have reached out to them on Twitter and have had no reply . Can I request a refund please as without the API I can't even test the software.
6 years ago
I agree to your concerns. They should have replied to the API request. Yes you can get the refund if you wish.
However you can try to ask for the API request from your company email address instead of gmail.com or other public mail provider.
6 years ago
I know this is not your issue but if they have non existent support it is likely not even the esign document solution I will wish to use.
6 years ago
Usually we have not saw such any such delays from them. Not sure what’s taking this long to respond.
Anyways, but the document solution is quite good if you get chance to test. Try asking for api key from you company email Id.
Thanks & Regards Team Urdhva Tech
6 years ago
Sorry still not any further forward can i have a refund please.
6 years ago
Yes you can get the refund. Cancel the subscription and you will get it.
6 years ago
Hi folks,
We refunded the charge as requested. Urdhva Tech, in the future please do direct any requests such as this to us through either our contact page or email. Refunds aren't automatically generated upon cancellation.
Thank you! Jason Eggers The SuiteCRM Store