by Simbanic

Enhanced PDF Template add-on allows user to generate a PDF for any SuiteCRM module.

Free 30 day trial
Try it Now

#4395 - Get error 404 Not Found when pressing Download PDF

Open Bug? created by jeninmacc 2 years ago

Hello, my boss has just downloaded & installed a trial version of this for me to try. I was able to add both modules for which I need to generate a pdf. For each of them, I successfully added them to the permitted Module list and was able to create a very simple PDF template. However, when I came to download the PDF from a record, for both modules, I got:

404 Not Found

nginx/1.14.2

The browser address said https://xxxxxx.org.uk/index.php?entryPoint=simbaPrintPdf

(xxxxxx replaces our url for confidentiality reasons)

One of the modules was a custom one, the other was a standard one – Cases.

I tried doing Download PDF for a module (Leads) that already works by default and this worked fine, ie the PDF was generated.

Any help gratefully received

  1. jeninmacc member avatar

    jeninmacc

    2 years ago

    Hello, I've not heard back from anybody on this issue that I raised on Tuesday and am very keen to get it sorted. Just wanted to check you'd got notification of the issue? Jenny

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...