by Simbanic

Enhanced PDF Template add-on allows user to generate a PDF for any SuiteCRM module.

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#4395 - Get error 404 Not Found when pressing Download PDF

Open Bug? created by jeninmacc 2 years ago

Hello, my boss has just downloaded & installed a trial version of this for me to try. I was able to add both modules for which I need to generate a pdf. For each of them, I successfully added them to the permitted Module list and was able to create a very simple PDF template. However, when I came to download the PDF from a record, for both modules, I got:

404 Not Found

nginx/1.14.2

The browser address said https://xxxxxx.org.uk/index.php?entryPoint=simbaPrintPdf

(xxxxxx replaces our url for confidentiality reasons)

One of the modules was a custom one, the other was a standard one – Cases.

I tried doing Download PDF for a module (Leads) that already works by default and this worked fine, ie the PDF was generated.

Any help gratefully received

  1. jeninmacc member avatar

    jeninmacc

    2 years ago

    Hello, I've not heard back from anybody on this issue that I raised on Tuesday and am very keen to get it sorted. Just wanted to check you'd got notification of the issue? Jenny

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