Find Duplicates BEFORE You Save! Instead of waiting until after you enter a new record's information to know if it's a duplicate, know after the first field if you're working on a duplicate. Say NO to redundant data! Improve your SuiteCRM data quality by being prompted of duplicate values while creating new records.
#5397 - Duplicate pop-up windows are not closing
Hello,
when a duplicate is found and i slect the information icon the popup window does not close any more?
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3 months ago
Hello Daniel,
Thanks for using our add-on. In order to closed the popup, you need to clicked on the same icon from which popup is opened. I have attached a screenshot for you reference.
If you have followed that way and still get an error then please let us know the version of SuiteCRM you are using. Also, is there any external theme is installed?
Thanks & Regards, Team Urdhva Tech.
3 months ago
Dear Team Urdhva Tech,
Our company is using SuiteCRM 7.14.4 with your plugin "Duplicate Detector" (and the default theme SuiteP), and we have the same issue. When a duplicate is found with the popup Windows, it's impossible to close this popup window.
Is it an issue ? Or, is there a special way to close this popup?
Best regards,
3 months ago
Continuation of previous message :
There's no "close" button (square with a cross) at the top right corner of the popup window.
3 months ago
Hello,
Please find the below video. You can come to know how the popup will be closed.
Thanks & Regards, Team Urdhva Tech.
3 months ago
Dear Urdhva Tech,
Thank you for your help. After installing your plugin, I couldn't close the popup window, even when I clicked on the “i” button. I reinstalled the plugin once again, and it works now !
Best regards,