by Urdhva Tech

Find Duplicates BEFORE You Save! Instead of waiting until after you enter a new record's information to know if it's a duplicate, know after the first field if you're working on a duplicate. Say NO to redundant data! Improve your SuiteCRM data quality by being prompted of duplicate values while creating new records.

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#5397 - Duplicate pop-up windows are not closing

Closed General Question created by daniel Verified Purchase 4 months ago

Hello,

when a duplicate is found and i slect the information icon the popup window does not close any more?

Best

  1. urdhvatech member avatar

    Urdhva Tech Provider Affiliate

    3 months ago

    Hello Daniel,

    Thanks for using our add-on. In order to closed the popup, you need to clicked on the same icon from which popup is opened. I have attached a screenshot for you reference.

    Dupdetector Popup

    If you have followed that way and still get an error then please let us know the version of SuiteCRM you are using. Also, is there any external theme is installed?

    Thanks & Regards, Team Urdhva Tech.

  2. ifjapon member avatar

    Verified Purchase

    3 months ago

    Dear Team Urdhva Tech,

    Our company is using SuiteCRM 7.14.4 with your plugin "Duplicate Detector" (and the default theme SuiteP), and we have the same issue. When a duplicate is found with the popup Windows, it's impossible to close this popup window.

    Is it an issue ? Or, is there a special way to close this popup?

    Best regards,

  3. ifjapon member avatar

    Verified Purchase

    3 months ago

    Continuation of previous message :

    There's no "close" button (square with a cross) at the top right corner of the popup window.

    DD.jpg

  4. urdhvatech member avatar

    Urdhva Tech Provider Affiliate

    3 months ago

    Hello,

    Please find the below video. You can come to know how the popup will be closed.

    image

    Thanks & Regards, Team Urdhva Tech.

  5. ifjapon member avatar

    Verified Purchase

    3 months ago

    Dear Urdhva Tech,

    Thank you for your help. After installing your plugin, I couldn't close the popup window, even when I clicked on the “i” button. I reinstalled the plugin once again, and it works now !

    Best regards,

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