Drag N Drop Documents

by Blackant Solutions

Drag N Drop module helps CRM users to create new Documents and relate it to that specific record just by dropping the files into Drag N Drop sidebar widget. The user can upload multiple files at a time. Using Drag and Drop, users can create and relate a document in 2 – 3 seconds which usually take more than 15 seconds.

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#3306 - get drag&drop frames twice on Menue after reinstallation

Closed Bug? created by marcellack 3 years ago

Hi After I reinstalled DragNDrop to solve issue #3211 I get the DragNDrop frame twice in sidebar. That happens just on accounts not on contacts. This Problem I have just in PROD environment but not in TEST.

I have no Idea where to remove the second frame in the file structure.

can you please advise me where to finde this in source code.

thank you Marcel

  1. blackant member avatar

    Blackant Solutions Provider

    3 years ago

    Hi Marcel, Can we have a screen sharing session via Team viewer or Any Desk?

    Thanks, Raj

    • marcellack member avatar

      marcellack

      3 years ago

      Hi Raj,

      I support my customer with suitecrm. The customer is very restrictive with sharing from external to the system. so i ask you for another solution. can you tell me where the addon writes in during installation?

      Regards Marcel

  2. blackant member avatar

    Blackant Solutions Provider

    3 years ago

    Hi Marcel, In the zip file, you can find a file called "post_install.php". Location path - scripts/post_install.php

    I create the widget in the detail view using this file - modules/DragNDrop/public/dropzone.js. I inject the JS file using after_ui_footer hook.

    Thanks, Raj

    • marcellack member avatar

      marcellack

      3 years ago

      thanks Raj,

      it's a bit embarrassing, but contrary to my first description, I now have double drop windows in the TEST as well.

      Can it be that this problem has to do with the customization #3211?

      sorry for the extra effort Marcel

  3. blackant member avatar

    Blackant Solutions Provider

    3 years ago

    Hi Marcel, Is it possible to show the issue via team viewer on the Test instance?

    I installed the latest version of drag and drop for some customers recently. I didn't receive any complaints.

    Might be a conflict with third party plugins I guess.

    Thanks, Raj

  4. marcellack member avatar

    marcellack

    3 years ago

    Hi Raj,

    how can I send you teamviewer credentials?

    • blackant member avatar

      Blackant Solutions Provider

      3 years ago

      Hi Marcel, Can you send your credentials to rajkumar@blackant.io?

      Thanks, Raj

  5. blackant member avatar

    Blackant Solutions Provider

    3 years ago

    Hi Marcel, I tried to respond to your email. But I am getting this error - "the address couldn't be found or is unable to receive email.". If you are available, please ping me.

    Thanks, Raj

  6. marcellack member avatar

    marcellack

    3 years ago

    Hi Raj the fix workes fine. thank you for support.

    thanks Marcel

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  • Supported Versions
  • 7.0.0 to 7.14.4

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