Docusign Integration

A complete SuiteCRM and Docusign integration which allows us to quickly pull data from SuiteCRM modules like Account, Contact, Lead, Prospect, User, Quote and Contract and then send them out for signature directly from SuiteCRM. The signed document's fields are then returned to SuiteCRM and attached to the corresponding SuiteCRM records. The signed documents are returned to SuiteCRM and attached to the document envelope.

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#2418 - Letterhead image in pdf template is only red x in docusign

Closed Bug? created by pmclachlan 5 years ago

I have our letterhead image embedded in our PDF template that gets sent to docusign. When you open the email link to docusign, the image isn't there, only a red x. I've tried resizing the image to different sizes to no avail. Docusign support just keeps telling me to rescan the document, and seems incapable of supporting API fed envelopes.

Thanks, Phil

Urdhva Tech Provider Affiliate
5 years ago

Hi Phil,

The embedded image should be publically available over the internet, Try providing the Live URL instead of localhost or something. Let me know how it goes.

Thanks and Regards, Team Urdhva Tech

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- Urdhva Tech Provider Affiliate
  4 years ago
  
  Closing the case as the above suggestion resolved the issue.
  
  Thanks & Regards, Team Urdhva Tech
  
  reply

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Docusign Integration

#2418 - Letterhead image in pdf template is only red x in docusign

"Great add-on for anyone looking to use DocuSign platform for their signature process. Support is very helpful, fast and pleasant. The only thing that ..." - itglaafs

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