Now you can check your team’s work without disturbing them. Sudo Login for SuiteCRM enables Admin users to log in to any of their team members’ CRM accounts without asking for the credentials or causing disruption to productivity.
#5979 - SuiteCRM 8.10 becomes unreachable after removing Sudo Login Package
Hello Team, we are currently running a SuiteCRM 8.10 environment. After removing the Sudo Login Package from the system, the environment became unreachable and no longer loads correctly.
The server-side error is the following: In DefinitionErrorExceptionPass.php line 51:
You have requested a non-existent parameter "legacy.menu_item_map".
The plugin was working in our SuiteCRM 8.10 environment before removal. Could you please clarify: - Whether this plugin is officially supported or released for SuiteCRM 8.10. - Why removing the package leaves the system in a broken state. - What the correct procedure is to uninstall this package without breaking the environment.
It looks like the package may add or remove Symfony/Legacy service definitions, and after deletion a required parameter is missing from the container configuration.
Thank you in advance for your support.
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mbradford
one week ago
Dear Customer, Thank you for providing the details of the issue.
We investigated the behaviour on our side. The Sudo Login plugin is officially supported for SuiteCRM 8.6. However, we also tested the installation and uninstallation process in a SuiteCRM 8.10 environment. In our testing, the plugin was removed successfully, and the CRM continued to function normally without any errors after uninstallation.
Based on this, we were unable to reproduce the issue you described. This leads us to believe that there may be additional customisations or modifications in your CRM environment that are affecting the uninstallation process.
Additionally, could you please share the exact issue you are currently facing in your CRM? If possible, include the complete error message, screenshots, or the steps to reproduce the issue. This information will help us identify the root cause more efficiently.
We look forward to your response so we can assist you further.