by Redian Software

Redian Pro Theme is a completely responsive topic dependent on the most recent Bootstrap that accompanies incredible look and feel. This subject offers topic style manufacturer, ground-breaking highlights and progressive UI, portable responsive structure, gorgeous detail view, alter view, List view and so forth.

Includes a 30 day guarantee
Try it Now

#3790 - Can't create emails, Editor missing

Closed Bug? created by dbelca Verified Purchase 2 years ago

Hi, when I try to create a new email, all inputs are displayed, but not the editor for the email text. I tried to set it to TinyMCE and also to Mozaik, which did not change the problem.

The developer tab contains relevant entries:

GET https://***********redacted************/include/javascript/mozaik/vendor/tinymce/tinymce/themes/modern/theme.min.js [HTTP/1.1 404 Not Found 20ms] GET https://***********redacted************//include/javascript/mozaik/vendor/tinymce/tinymce/tinymce.min.js?v=wqXdQ2Swagpb15t5chQ8Dg [HTTP/1.1 404 Not Found 20ms]

I can confirm that the files are really missing in the filesystem.

Can you please tell me from where to where I should copy the files to fix this issue? What is the best general aproach in such cases?

Thank you for your help!

  1. rediansoftware member avatar

    Redian Software Provider

    2 years ago


    These fils are not part of theme but come from default SuiteCRM package. I think you will need to install and update composer so that tinymce vendor comes there.

    • rediansoftware member avatar

      Redian Software Provider

      2 years ago

      Or you can find tinymce vendor from any SuiteCRM installation and put it there.

  2. sfahrenkrog member avatar


    2 years ago

    I'm sorry but I think this is not correct. The problem is here: themes/Redian/tpls/_head.tpl

    This Line:

    This path is no longer correct and must be changed to the correct official version:

    If you change this in the theme, the editor is working again.

    Greetings Sebastian

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...
  • "Using SuiteCRM 7.11.20 with Microsoft SQL Server backend. Theme works great and is very well done." - stevethefaine

    Read More Reviews