by Variance InfoTech Pvt Ltd

Need to auto populate value based on the value of related field? For this requirement Auto Populate is the perfect solution. The advanced configuration tools allow you to clearly define what should happen whenever a related field value changes.

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#4098 - Issue installing

Closed Bug? created by gregpalmer Verified Purchase 2 years ago

When trying to install I get "Database failure. Please refer to suitecrm.log for details."

Upon looking in the log I get: post_execute.php(61): DBManager->dropTableName('vi_autopopulate...') and [FATAL] Error dropping table vi_autopopulatefields: Query Failed:DROP TABLE vi_autopopulatefields::: [Microsoft][ODBC Driver 17 for SQL Server][SQL Server]Cannot drop the table 'vi_autopopulatefields', because it does not exist or you do not have permission.

I have suitecrm version 7.11.4 and the plugin version is VIAutoPopulateFields-9.0-SuiteCRM-Version7.11

  1. varianceinfotech member avatar

    Variance InfoTech Pvt Ltd Provider

    2 years ago

    Hello,

    Apologies for the problem you're facing.

    Installation process stop or Installation process complete?

    If complete then can you please check "vi_autopopulatefields" table created in your database or not?

    Regards, Variance Infotech PVT LTD

  2. gregpalmer member avatar

    gregpalmer Verified Purchase

    2 years ago

    The installation process did not complete, it got to 70%. The "vi_autopopulatefields" table is not in the database.

    • varianceinfotech member avatar

      Variance InfoTech Pvt Ltd Provider

      2 years ago

      Ok.

      is it possible for you to share your SuiteCRM Credentials and FTP Details where you hosted your SuiteCRM?

      If yes then please share with us on "techsupport@varianceinfotech.com". So we'll review it from our end and you will get quick solution.

      Regards, Variance Infotech PVT LTD

    • gregpalmer member avatar

      gregpalmer Verified Purchase

      2 years ago

      Thank you, I'll send an email to you from jeffrey.R******@smec.com to continue this.

  3. varianceinfotech member avatar

    Variance InfoTech Pvt Ltd Provider

    a year ago

    Hello

    Thanks for your valuable support and being our customer. As per our last discussion related to ticket, hope you've received satisfied answer from our support team. For now, We're closing the ticket but if you've any questions or concern feel free to email us on techsupport@varianceinfotech.com or reply to the same ticket.

    Regards,
    Support Team Variance InfoTech Pvt Ltd

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