by Variance InfoTech Pvt Ltd

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#2113 - error when select Call as primary module

Closed Bug? created by jlbebey Verified Purchase 3 months ago

Hi,

whe n select Call as primary module, i have this error :"This module does not have any relate field.

I want to create a "Contact" ou "Account" from Call module using some custom fields.

SuiteCRM version 7.11.6
php 5.6
Mysql 5.6
Auto Populate Field 4.0-version 7.11

  1. varianceinfotech member avatar

    Variance InfoTech Pvt Ltd Provider

    3 months ago

    Auto populate copy fields from account to calls

    Please try following to create contact or account from calls with some fields prefilled

    https://store.suitecrm.com/support/auto-populate-fields/2113

  2. jlbebey member avatar

    jlbebey Verified Purchase

    3 months ago

    with this error, i can't continue the process when i select Call module as primary.
    If i understand your extension, to create a contact ou account from Call module, i need to define Call as primary module and Contact or Account as secondary module.

  3. jlbebey member avatar

    jlbebey Verified Purchase

    3 months ago

    I want to autopopulate some custom fields in Call module from "Contact" ou "Account". So when i select Call module as primary module, i have this error and can't continue the process. I block there.
    Thanks for your support.

  4. varianceinfotech member avatar

    Variance InfoTech Pvt Ltd Provider

    3 months ago

    Hello

    Shall we meet Monday 8AM EST time on Live chat or zoom meeting to discuss this ?

    It looks like we should have to see your CRM access

  5. jlbebey member avatar

    jlbebey Verified Purchase

    3 months ago

    Ok for this time, please sent invite for zoom meeting.

  6. varianceinfotech member avatar

    Variance InfoTech Pvt Ltd Provider

    3 months ago

    Hello,

    If you want to Auto Populate Some Custom fields of Call Module from Account or Contact Module then Related field of Contact or Account Module must be available in Call Module.

    As per your above message, you've got message like "This module does not have any relate field". This means you don't have any related field in Call Module.

    Please let us know if you've any question or need any help from us.

    Regards,
    Variance Infotech PVT LTD

    • jlbebey member avatar

      jlbebey Verified Purchase

      3 months ago

      Ok thanks but in Call module, you already have a field where you can select Account or Contact so this field is not a Related field of Account or Contact module ?

    • varianceinfotech member avatar

      Variance InfoTech Pvt Ltd Provider

      3 months ago

      Hello,

      In Call Module, It's Parent Related Field not Related Field. Both are different field. Parent Related Field means you need to first Select Module from drop down and after that you need to select Account/Contact Record from popup. See Screenshot of Parent Related Field : http://i.prntscr.com/TvNTR-0WT56JAgv0rCp3ow.png

      We'll update support of parent related field in our next release. Approx. EOD this week we'll update. If we'll update before that timeline then we'll update you.

      Regards,
      Variance Infotech PVT LTD

    • jlbebey member avatar

      jlbebey Verified Purchase

      3 months ago

      Thanks, i understand.
      Please, we need the update to use the existing parent related field Who is available in many modules.
      We will wait this release.

  7. jlbebey member avatar

    jlbebey Verified Purchase

    3 months ago

    Hi,

    Please, any news for this update ?

  8. varianceinfotech member avatar

    Variance InfoTech Pvt Ltd Provider

    3 months ago

    Hello,

    We're updating patch it will be available by tomorrow.

  9. varianceinfotech member avatar

    Variance InfoTech Pvt Ltd Provider

    3 months ago

    Hello,

    We've update our release VIAutoPopulateFields 5.0 which support Parent Related Field. Please download latest release from Store and Upload on your CRM.

    Regards,
    Variance Infotech PVT LTD

  10. jlbebey member avatar

    jlbebey Verified Purchase

    3 months ago

    Hi,

    It's working well now. Good job.
    Many thanks.

  11. varianceinfotech member avatar

    Variance InfoTech Pvt Ltd Provider

    3 months ago

    Great,

    If you like our support feel free to review our extension.

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