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Customer Portal for SuiteCRM helps your company create and maintain a standalone portal for your customers, enabling them to log in and use your services, complete required tasks, keep track of support cases and many other functions.

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#3427 - password reset not working?

Closed Bug? created by falco a year ago

If I click on password reset and fill in the user email, I get the following error message: "Network Error. Click here to go to login page"

  1. blackant member avatar

    Blackant Solutions Provider

    a year ago

    Hi,

    Will check and let you know.

    Thanks, Raj

  2. blackant member avatar

    Blackant Solutions Provider

    a year ago

    Hi, I did a check and it is working fine. Are you still facing the issue? If so, can we have a screen sharing session?

    Thanks, Raj

  3. falco member avatar

    falco

    a year ago

    this is still happening. see screenshotscreenshot password reset.png

  4. blackant member avatar

    Blackant Solutions Provider

    a year ago

    Hi, You should enter the URL like this, (https://demo.blackant.io/crm or https://crm.blackant.io) No need to provide index.php at the end. Can you create a new package by giving the CRM url alone? It should work after that.

    Thanks, Raj

  5. falco member avatar

    falco

    a year ago

    I created a new package and have add the url like this https://crm.companyname.com/ But I still get the same error message.

  6. blackant member avatar

    Blackant Solutions Provider

    a year ago

    Is it possible to create a demo server and provide access? I think, it need to add some config on the Nginx server to make it work.

    • falco member avatar

      falco

      a year ago

      could you maybe tell what kind of config changes we should make. This might be faster than creating a new staging server.

  7. blackant member avatar

    Blackant Solutions Provider

    a year ago

    Can you add this on your portal server?

    location / { try_files $uri /index.html; }

  8. blackant member avatar

    Blackant Solutions Provider

    a year ago

    For CRM, refer nginx configuration in this link - https://www.slimframework.com/docs/v3/start/web-servers.html API files are present in /ba_api folder.

  9. blackant member avatar

    Blackant Solutions Provider

    a year ago

    Hi, Did you get any chance to update the nginx conf file?

    Thanks, Raj

  10. blackant member avatar

    Blackant Solutions Provider

    a year ago

    Hi, Did you get any chance to update the Nginx config file? Let me know if you need any help from my end.

    Thanks, Raj

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