by Brainvire Infotech Pvt. Ltd

With the 360 View Tracker add-on, track and understand your team’s day-to-day SuiteCRM activities. From logins/logouts to updates, imports/exports and more, get user details and IP addresses to help review, report and manage your CRM team processes.

Cancel at any time!
Free Trial

#5021 - TrackerActivity

Closed Bug? created by Lion Solution Verified Purchase 7 months ago

Dear Brainvire, i've just purchased your 360 View Tracker and i've installed it on a 7.13.2 SuiteCRM instance.

Everything works smoothly except the Tracker Activity feature: /index.php?module=BV_Activity_Tracker&action=tracking_active_users that shows: TrackerActivity.jpg

even if at least two users are actually logged in:

me (admin user) and a not admin user.

Why?

  1. BrainvireInfotech member avatar

    Brainvire Infotech Pvt. Ltd Provider Affiliate

    7 months ago

    Hello

    Have to enable two users in /index.php?module=BV_Activity_Tracker&action=tracking_setting

    Screenshot from 2023-09-11 19-41-23.png

    Once done, please do repair and provide 775 permissions to your SuiteCRM directory.

    Thank You

  2. MayerElyashiv member avatar

    Lion Solution Verified Purchase

    7 months ago

    I enabled the Users i want to track, and i applied:

    sudo chown -R www-data:www-data .
    sudo chmod -R 755 .
    sudo chmod -R 775 cache custom modules themes data upload
    sudo chmod 664 config_override.php
    sudo find -L cache/. -type f -exec chmod 664 {} +
    sudo find -L custom/. -type f -exec chmod 664 {} +
    sudo find -L data/. -type f -exec chmod 664 {} +
    sudo find -L modules/. -type f -exec chmod 664 {} +
    sudo find -L themes/. -type f -exec chmod 664 {} +
    sudo find -L upload/. -type f -exec chmod 664 {} +
    

    but no avail.

    PS: I'm able to see records in /index.php?action=ajaxui#ajaxUILoc=index.php%3Fmodule%3DBV_Activity_Tracker%26action%3Dindex%26return_module%3DBV_Activity_Tracker%26return_action%3DDetailView

  3. BrainvireInfotech member avatar

    Brainvire Infotech Pvt. Ltd Provider Affiliate

    7 months ago

    Hello

    Can you please provide your PHP version. Also is it possible to send your CRM details to my Skype : Santhy Jose_BVI

    Thank You

  4. BrainvireInfotech member avatar

    Brainvire Infotech Pvt. Ltd Provider Affiliate

    7 months ago

    Closing the ticket as we have fixed the issue. 360 Tracker view is working fine now

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...
Rating
  • "It's working perfectly as expected. Also the support was fast to solve a little issue." - Lion Solution

    Read More Reviews