by Brainvire Infotech Pvt. Ltd

With the 360 View Tracker add-on, track and understand your team’s day-to-day SuiteCRM activities. From logins/logouts to updates, imports/exports and more, get user details and IP addresses to help review, report and manage your CRM team processes.

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#5021 - TrackerActivity

Closed Bug? created by Lion Solution Verified Purchase a year ago

Dear Brainvire, i've just purchased your 360 View Tracker and i've installed it on a 7.13.2 SuiteCRM instance.

Everything works smoothly except the Tracker Activity feature: /index.php?module=BV_Activity_Tracker&action=tracking_active_users that shows: TrackerActivity.jpg

even if at least two users are actually logged in:

me (admin user) and a not admin user.

Why?

  1. BrainvireInfotech member avatar

    Brainvire Infotech Pvt. Ltd Provider Affiliate

    a year ago

    Hello

    Have to enable two users in /index.php?module=BV_Activity_Tracker&action=tracking_setting

    Screenshot from 2023-09-11 19-41-23.png

    Once done, please do repair and provide 775 permissions to your SuiteCRM directory.

    Thank You

  2. MayerElyashiv member avatar

    Lion Solution Verified Purchase

    a year ago

    I enabled the Users i want to track, and i applied:

    sudo chown -R www-data:www-data .
    sudo chmod -R 755 .
    sudo chmod -R 775 cache custom modules themes data upload
    sudo chmod 664 config_override.php
    sudo find -L cache/. -type f -exec chmod 664 {} +
    sudo find -L custom/. -type f -exec chmod 664 {} +
    sudo find -L data/. -type f -exec chmod 664 {} +
    sudo find -L modules/. -type f -exec chmod 664 {} +
    sudo find -L themes/. -type f -exec chmod 664 {} +
    sudo find -L upload/. -type f -exec chmod 664 {} +
    

    but no avail.

    PS: I'm able to see records in /index.php?action=ajaxui#ajaxUILoc=index.php%3Fmodule%3DBV_Activity_Tracker%26action%3Dindex%26return_module%3DBV_Activity_Tracker%26return_action%3DDetailView

  3. BrainvireInfotech member avatar

    Brainvire Infotech Pvt. Ltd Provider Affiliate

    a year ago

    Hello

    Can you please provide your PHP version. Also is it possible to send your CRM details to my Skype : Santhy Jose_BVI

    Thank You

  4. BrainvireInfotech member avatar

    Brainvire Infotech Pvt. Ltd Provider Affiliate

    a year ago

    Closing the ticket as we have fixed the issue. 360 Tracker view is working fine now

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